Brian Aldana

• Streamlined daily branch operations by balancing drawers, filing paperwork, and preparing financial reports to ensure accuracy and efficiency.
• Adapted to new systems and procedures in fast-paced, team-oriented environment to maintain service quality and operational flow.
• Delivered excellent customer service by assisting members with account inquiries, deposits, withdrawals, and loan applications, enhancing member satisfaction.

• Assisted members in setting up accounts, loans, and certificate deposits, ensuring compliance with federal financial regulations.
• Conducted teller transactions with a high level of accuracy, and managed significant sums in a fast-paced environment.
• Built lasting relationships with members by addressing inquiries with professionalism and precision.

• Conducted guest and belongings screening to ensure compliance with company policies and regulations, enhancing overall security.
• Maintained incident reports and collaborated with management to address safety and security issues, contributing to a safer environment.
• Communicated clearly and respectfully with guests and staff, resolving conflicts effectively and demonstrating situational awareness.

Training includes: Air Conditioning and Heating Systems, Basic and Commercial Refrigeration, Building Management, Construction Codes, Schematics use and Interpretation, Indoor Air and Ductwork fabrication, AC and DC circuits and components, Mechanical and Electronic Controls, Piping and fitting basics, Gas and Hydronic Heating Systems, Heat Pumps and Ductless Systems