Brian Alesi
Ocala,FL
Summary
Dynamic operations professional with strong skills in customer relationship management and conflict resolution. Successfully developed scheduling systems and improved service delivery, contributing to high customer satisfaction and streamlined operations.
Overview
7
7
years of professional experience
Work History
Site Manager
Casella Waste Services
Tremont, Pennsylvania
07.2024 - 06.2026
- Managed daily site operations for waste collection and disposal services, ensuring efficiency across multiple locations.
- Coordinated team members to optimize workflow and enhance service delivery.
- Oversaw equipment maintenance, ensuring compliance with all safety regulations.
- Trained new staff on operational procedures and enforced adherence to safety protocols.
Operations Manager
GFL Environmental
Mountain Top, Pennsylvania
09.2021 - 07.2024
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Developed scheduling systems to ensure timely service delivery.
Customer Service Representative
County Waste
Clifton Park, New York
01.2019 - 09.2021
- Resolved customer complaints with prompt solutions, improving overall customer experience.
- Assisted customers with inquiries and service requests, ensuring satisfaction with responses.
- Coordinated with waste collection teams to guarantee timely service delivery, enhancing customer trust.
Education
High School Diploma -
Longwood High School
Middle Island, NY06-2003
Skills
- Customer engagement
- Team leadership
- Conflict resolution
- Problem solving
- Attention to detail
- Proficient in Microsoft Word and Excel
Timeline
Site Manager
Casella Waste Services
07.2024 - 06.2026
Operations Manager
GFL Environmental
09.2021 - 07.2024
Customer Service Representative
County Waste
01.2019 - 09.2021
High School Diploma -
Longwood High School