Accomplished Service Advisor with a proven track record at Towne Ford, adept in customer service and vehicle evaluation. Excelled in fostering customer loyalty through informed recommendations and resolving service issues promptly. Skilled in multitasking and leveraging computer skills to streamline operations, significantly enhancing client satisfaction and team efficiency.
As a Service Advisor , my responsibility was to greet customer in a friendly and warm manner. I was to call in extended warranty claims and close these claims so all figures matched.
Lead a my service team on a daily basis from greeting clients, dispatching work, making sales and closing orders.
Over the past 32 years in this field I have achieved Master Service Advisor level, Warranty Administrator and Service Manager. I enjoy teaching the next generation and watching them grown and garner the knowledge for successful careers. Fixing claim issues to satisfy both the customer and the dealership.
Master Service Advisor
Warranty Administator
Service Manager
Beginning Service Tech level 1