Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brian Angvine

Kenmore,NY

Summary

Accomplished Service Advisor with a proven track record at Towne Ford, adept in customer service and vehicle evaluation. Excelled in fostering customer loyalty through informed recommendations and resolving service issues promptly. Skilled in multitasking and leveraging computer skills to streamline operations, significantly enhancing client satisfaction and team efficiency.

Overview

32
32
years of professional experience
3
3
Certification

Work History

Service Advisor

Towne Ford
05.2007 - 01.2025
  • Developed knowledge of product offerings to provide informed recommendations to customers on concerns and maintenance.
  • Delivered exceptional support for client inquiries, fostering loyalty and repeat business.
  • Conducted thorough assessments for vehicle issues to recommend appropriate services.
  • Streamlined communication between departments to improve overall client experience.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Resolved service issues promptly, maintaining positive customer relationships.

Service Advisor

Jim Ball Cadillac
10.2006 - 04.2007

As a Service Advisor , my responsibility was to greet customer in a friendly and warm manner. I was to call in extended warranty claims and close these claims so all figures matched.

Service Advisor

Braun Cadillac
03.2005 - 10.2006

Lead a my service team on a daily basis from greeting clients, dispatching work, making sales and closing orders.

Education

High School Diploma -

Kenmore West High School
Kenmore NY
06-1983

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle Evaluation

Accomplishments

Over the past 32 years in this field I have achieved Master Service Advisor level, Warranty Administrator and Service Manager. I enjoy teaching the next generation and watching them grown and garner the knowledge for successful careers. Fixing claim issues to satisfy both the customer and the dealership.

Certification

Master Service Advisor

Warranty Administator

Service Manager

Beginning Service Tech level 1

Timeline

Service Advisor

Towne Ford
05.2007 - 01.2025

Service Advisor

Jim Ball Cadillac
10.2006 - 04.2007

Service Advisor

Braun Cadillac
03.2005 - 10.2006

High School Diploma -

Kenmore West High School
Brian Angvine