Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Armentrout

Delmar,MD

Summary

Dynamic Community Manager with expertise in tenant relations and operations management. Proven ability to enhance resident satisfaction through effective problem-solving and communication.

Detail-oriented professional with a focus on property management and maintenance oversight. Skilled in streamlining operations, resolving tenant issues, and ensuring compliance with regulations to maximize satisfaction and operational efficiency.

Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.

Knowledgeable Maintenance Tech. with proven track record in fostering robust community engagement and enhancing member satisfaction. Successfully implemented community initiatives that increased participation and strengthened relationships. Demonstrated excellence in communication and conflict resolution skills, contributing to seamless community operations.

Knowledgeable Maintenance Tech. with proven track record in fostering robust community engagement and enhancing member satisfaction. Successfully implemented community initiatives that increased participation and strengthened relationships. Demonstrated excellence in communication and conflict resolution skills, contributing to seamless community operations.

Thrived in collaborative, community-focused environment, developing key skills in communication and project management. Demonstrated ability to build and maintain relationships, engage diverse groups, and coordinate impactful initiatives. Seeking to transition into new field where these transferable skills will drive success and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. I started with TM as a Maintenance Tech. at our Pittsville Properties. Shortly after I was accepted into the C.O.A.C.H. Program before making the leap into Management. My annual reviews are a testament to my journey with TM from both Regional Managers that I have worked under.

Overview

3
3
years of professional experience

Work History

Community Manager

TM Assoiates
02.2023 - Current
  • Analyzed community feedback to refine programs and improve resident satisfaction levels.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Evaluated property conditions and recommended improvements.
  • Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
  • Enhanced member satisfaction, responding promptly to inquiries and resolving issues in timely manner.
  • Collaborated with local authorities on safety initiatives, contributing to significant reduction in community-related incidents.
  • Collected and maintained careful records of rental payments and payment dates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Kept properties in compliance with local, state, and federal regulations.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Responded to Common Area Maintenance (CAM) inquiries.

Maintenance Technician

TM Associates Management
02.2023 - 09.2024
  • Conducted routine maintenance and repairs on HVAC systems, plumbing, and electrical systems.
  • Diagnosed issues with equipment and implemented effective solutions to ensure operational efficiency.
  • Collaborated with team members to complete preventive maintenance tasks on schedule.
  • Assisted in the training of new maintenance staff on safety protocols and operational procedures.
  • Monitored inventory of maintenance supplies, coordinating timely procurement as needed.
  • Implemented improvements in maintenance processes that enhanced equipment reliability and reduced downtime.
  • Developed comprehensive reports on maintenance activities, identifying trends and recommending further enhancements.
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Installed new locks, door handles, and door closers.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Monitored and documented work performance in maintenance logs in compliance with company guidelines.
  • Ensured smoother operations, maintaining accurate records of all maintenance activities.
  • Boosted overall productivity with timely preventive maintenance on key equipment.
  • Maintained compliance with industry regulations and standards through meticulous record-keeping practices.
  • Assisted management in developing long-term plans for equipment upgrades and replacements.
  • Liaised with vendors to ensure timely delivery of essential parts and materials for repairs or replacements.
  • Revamped workshop organization, leading to more efficient workflow and easier access to tools.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Executed tasks within time and budget constraints.
  • Installed and maintained plumbing and HVAC systems.

Education

GED -

Parry McCluer High School
Buena Vista Va.

Skills

  • Community engagement
  • Tenant and eviction laws
  • Daily operations management
  • Property inspections
  • Resident relations
  • Employee performance management
  • Staff training
  • Property management
  • Operations management
  • Property tours and inspections
  • Vendor management
  • Relationship building
  • Conflict handling
  • Maintenance oversight
  • Daily operations oversight
  • Schedule planning
  • Payment processing
  • Calendar management
  • Staff management
  • Employee recruitment
  • Team Training
  • Meeting participation
  • Property tours
  • Workplace safety
  • Facility repair reporting
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Maintenance
  • Analytical thinking
  • Strategic planning
  • Project management
  • Interior renovations
  • Maintenance and repair coordination
  • Property safety
  • Clear communication
  • Creative and adaptable
  • Maintenance management
  • Tenant relations
  • Customer service-focused

Timeline

Community Manager

TM Assoiates
02.2023 - Current

Maintenance Technician

TM Associates Management
02.2023 - 09.2024

GED -

Parry McCluer High School
Brian Armentrout
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