Brian Arrington

• Oversee daily operations, ensuring adherence to quality standards and safety protocols.
• Trained and mentored team members, fostering a culture of continuous improvement and collaboration.
• Implemented process enhancements that increased operational efficiency and reduced downtime.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Making sure all damages were investigated properly to ensure the company could recover all lost revenue.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

• Directed company-wide implementation and training efforts for strategic initiatives to enhance operational effectiveness.
• Facilitated presentations and discussions on strategic initiatives and progress with senior business leaders.
• Oversaw daily operations to drive achievement of key business metrics and implement continuous improvement initiatives.
• Established weekly conference calls with team leaders to enhance communication, resolve issues, and encourage collaborative feedback among employees.
• Fostered strong partnerships with clients and vendors to enhance collaboration and service delivery.
• Spearheaded implementation of ticket tracking system and collaborated with Utilisphere team to customize system for enhanced tracking and logging of daily operations.
• Evaluated weekly performance reports to identify trends in ticket volume and hours worked, facilitating effective resource management.
• Conducted thorough investigations and managed claims for damages occurring in three states to ensure timely resolution.

My time back at USIC I was responsible for a daily route and making sure I hit my goals each day.

• Managed drafting and design for over multiple projects from concept through delivery.
• Evaluated information provided by architects and system subcontractors and created accurate drawings according to measurements and specifications.

Oversaw multiple roles during tenure at USIC. Led a team of 5-6 technicians, delegating tasks effectively each day. Investigated damage incidents to uphold company standards. Managed large-scale projects, collaborating closely with contractors for successful completion.