Ronald Sowers
Lewes,DE
Summary
Results-driven Technical Operations Supervisor with a proven track record in team management, process improvement, and customer support. Expertise in enhancing operational efficiency and ensuring exceptional service delivery.
Dedicated professional with over 26 years of experience in technical operations and team leadership. Recognized for reliability, attention to detail, and effective communication skills, driving successful project execution and optimizing resource allocation.
Technical operations professional with proven track record in managing and optimizing operational workflows. Known for fostering collaborative environments and driving team productivity. Consistently adaptable, ensuring seamless operations in dynamic settings. Expertise in systems management and process improvement.
Overview
36
36
years of professional experience
Work History
Technical Operations Supervisor
Comcast
Ocean City, MD
10.2006 - Current
- Supervised daily technical operations, ensuring efficient workflow and service delivery.
- Led troubleshooting efforts for complex technical issues, enhancing team response times.
- Developed training programs for new staff, improving knowledge retention and performance.
- Implemented process improvements that reduced operational downtime significantly.
- Collaborated with cross-functional teams to optimize resource allocation and project execution.
- Contributed to budget planning by forecasting technology needs based on current trends and organizational goals.
- Provided exceptional customer support by resolving technical issues quickly and efficiently.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Assessed expected technical challenges and developed proactive solutions.
- Developed suggestions for technical process improvements to optimize resources.
- Analyzed performance metrics to drive strategic decision-making and operational enhancements.
- Facilitated regular team meetings to align objectives and communicate updates effectively.
- Oversaw compliance with safety protocols, fostering a culture of accountability among staff.
- Supervised more than 12 employees and monitored work performance.
- Enhanced end-user satisfaction by providing user-friendly documentation and training materials for new systems or applications.
- Monitored daily operations for efficiency and maintenance issues.
- Trained new team members on department procedures, increasing overall productivity within the group.
- Improved system efficiency by implementing process improvements and utilizing effective troubleshooting techniques.
- Managed a team of technicians to ensure timely completion of projects and adherence to quality standards.
- Maintained compliance with all safety requirements.
- Coordinated vendor relationships to ensure timely delivery of products or services at competitive prices.
- Conducted regular performance evaluations for team members, identifying areas for improvement and professional development opportunities.
Communications Technician
Comcast
Dover, DE
07.1999 - 10.2006
- Installed and repaired telecommunications equipment to ensure optimal performance and service delivery.
- Collaborated with cross-functional teams to troubleshoot complex technical issues efficiently.
- Provided training and support to junior technicians on installation procedures and safety protocols.
- Managed inventory of tools and materials, ensuring availability for operational needs and maintenance tasks.
- Analyzed data trends to identify areas for process improvement, driving strategic enhancements across operations.
- Mentored team members on best practices in communications technology, fostering professional development and knowledge sharing.
- Followed standards and procedures to maintain safe work environment.
- Conducted site surveys to assess the feasibility of proposed communication installations, saving time and resources during project planning stages.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Maintained accurate documentation of all service calls, installations, repairs, and upgrades for efficient record-keeping purposes.
- Evaluated emerging technologies in the communications field to recommend cost-effective solutions for company growth.
- Maximized productivity by effectively managing multiple tasks simultaneously without compromising quality or timeliness.
- Collaborated with team members to complete complex projects on time and within budget.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Performed quality assurance on systems to confirm optimal performance.
- Installed and configured new devices and system components.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Provided training to customers to enhance use and understanding of network systems.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
- Performed preventive maintenance of telecommunications equipment.
- Read blueprints and schematics to correctly place equipment.
Sales Associate
Rose Furniture
Fayetteville, NC
01.1997 - 03.1999
- Assisted customers in selecting furniture solutions aligned with their needs and preferences.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Conducted product demonstrations to showcase features and benefits, enhancing customer engagement.
- Collaborated with team members to optimize store layout for improved customer flow and visual appeal.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Facilitated resolution of customer inquiries and issues to enhance overall satisfaction and loyalty.
Medical Surgical Technician
Habersham Hospital
Cornelia, GA
01.1994 - 01.1997
- Assisted in preparing surgical instruments and equipment for procedures.
- Maintained sterile environments to ensure patient safety during operations.
- Collaborated with surgical teams to optimize workflow and efficiency.
- Monitored inventory levels of surgical supplies, implementing reorder processes.
- Improved team dynamics among colleagues by actively participating in staff meetings and contributing constructive feedback.
- Provided compassionate emotional support for patients and families before, during, and after surgery, resulting in increased satisfaction rates.
- Assisted in emergency situations when necessary, promptly responding with appropriate actions under pressure.
- Improved infection control measures by adhering to strict protocols for sterilization and disinfection of surgical instruments, surfaces, and equipment.
- Demonstrated flexibility by adapting quickly to changes in schedules or assigned duties as needed within the dynamic hospital environment.
- Maintained safe working environments by adhering to safety protocols and reporting hazards.
Combat Medical Specialist
US Army
Fort Polk, LA
07.1990 - 12.1994
- Administered emergency medical care in combat environments, ensuring rapid response to life-threatening injuries.
- Trained and mentored junior medics on advanced first aid techniques and trauma management protocols.
- Implemented and refined triage processes, enhancing treatment efficiency during high-stress situations.
- Collaborated with multidisciplinary teams to coordinate casualty evacuation and patient stabilization efforts.
- Conducted routine medical assessments, maintaining compliance with military health standards and regulations.
- Developed training programs focused on combat lifesaving skills, improving overall unit readiness and effectiveness.
- Evaluated equipment needs, ensuring availability of essential medical supplies in operational settings.
- Reduced recovery time for injured personnel by administering appropriate treatments and medications in accordance with established protocols.
- Served as a liaison between unit commanders and medical staff regarding the health status of assigned personnel.
- Coordinated with medevac crews for efficient transportation of casualties from point-of-injury sites to definitive care facilities.
- Contributed to the development of emergency response plans through participation in disaster preparedness exercises and drills.
- Administered immunizations and prophylactic medications to maintain the health of service members during deployments abroad.
- Assisted in evacuating injured personnel for further treatment, ensuring their safety and stabilization during transport.
- Participated in ongoing training programs to maintain proficiency in advanced combat lifesaving techniques and procedures.
- Conducted regular preventive health screenings for fellow service members, identifying potential health concerns early to improve overall wellness.
- Educated military personnel on various topics related to healthcare, including first aid, injury prevention, and managing chronic conditions.
- Monitored vital signs and documented temperature, pulse and blood pressure to assess patient condition.
- Helped with preparation of medical equipment and supplies for use in hospital procedures.
- Administered medications through injections and IVs in compliance with physician orders.
- Trained new paramedics on proper procedures and protocols to maintain best practices and promote great patient care.
- Awarded Expert Field Medical Badge first attempt.
Education
High School Diploma -
Perry Hall High
White Marsh, MDNo Degree -
US Army CPR Instuctor
San Antonio, TXNo Degree -
Comcast Leadership Training
White Marsh, MDSkills
- Troubleshooting issues
- Safety policies
- Customer support
- Safety practices
- Overseeing daily activities
- Delegating work
- Cost controls
- Incident management
- Quality assurance standards
- Emergency response
- Quality controls
- Capacity planning
- Performing preventive maintenance
- Implementing procedures
- Team management
- Automation tools
- Application support
- Telecommunications
- Compliance management
- Mobile device management
- Information security
- Technical leadership
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Team building
- Relationship building
- Self motivation
- Analytical thinking
- Professionalism
- Production improvements
- Staff training
- Quality assurance
- Professional demeanor
Accomplishments
- Supervised team of 12 staff members.
- Collaborated with team of 60 in the development and implementation of Advanced Troubleshooting Measures for reduction of FTR (first time right)
- 100% Employee Net Promoter Score for this quarter and team is typically among the top performing teams in the Region.
Timeline
Technical Operations Supervisor
Comcast
10.2006 - Current
Communications Technician
Comcast
07.1999 - 10.2006
Sales Associate
Rose Furniture
01.1997 - 03.1999
Medical Surgical Technician
Habersham Hospital
01.1994 - 01.1997
Combat Medical Specialist
US Army
07.1990 - 12.1994
High School Diploma -
Perry Hall High
No Degree -
US Army CPR Instuctor
No Degree -
Comcast Leadership Training
100% Employee Net Promoter Score
The ENPS survey that is issued once a quarter is an anonymous employee survey that provides my direct employees an opportunity to share how they feel about the company and its processes. My employees rated the Workplace and Motivation section at 100% which typically indicates that they are happy with the work environment and relationships that we have cultivated . Motivation typically is centered around employee satisfaction with the Company, Leadership continuity, and its investment in all its employees.