Brian Ascencio
Daly City,USA
Summary
Certified professional with strong expertise in therapeutic massage and client care. Skillful in various massage techniques, including deep tissue, Swedish, and sports massage, with focus on achieving client well-being and pain relief. Effective collaborator, adaptable to changing needs, and consistently reliable in team settings. Known for client-centric approach, excellent communication, and commitment to delivering tangible results.
Overview
16
16
years of professional experience
Work History
BARISTA
Philz Coffee Company
01.2020 - Current
- Barista Trainer Certified (trained new baristas on company processes and product preparation).
- Operated cash registers and handled cash and card transactions.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- I used to be a Supervisor so I have experience running the shift, maintaining store functions and tasks, delegating barista's breaks/lunches, and being the first PoC for any store issues that arose.
- Answered customer phone calls and appropriately addressed questions and complaints.
FRONT DESK RECEPTIONIST
Goldman Tennis Center
08.2020 - 01.2021
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate appointment schedules using scheduling software and tools.
- Coordinated with staff to facilitate seamless communication and workflow efficiency.
RETAIL SALES CONSULTANT
AT&T
09.2019 - 12.2019
- Managed multiple tasks simultaneously in fast-paced retail environments.
- Developed product knowledge to effectively explain features and benefits of products to customers.
- Provided excellent customer service by greeting customers, answering their questions and addressing complaints in a professional manner.
- Assisted customers in selecting products that meet their needs, enhancing overall shopping experience.
POLICE SERVICE'S AIDE
San Francisco Police Department
03.2019 - 06.2019
- Assisted the Tenderloin community in reporting petty crimes like theft, vandalized vehicles, stolen vehicles, missing persons situation, insurance-related crimes, etc.
- Handled the front desk operations alone (first PoC for any kind of criminal report).
- Supported staff by performing data entry and completing administrative duties.
BARISTA
Starbucks
06.2010 - 12.2018
- Provided exceptional customer service, fostering positive relationships with regular patrons.
- Assisted in inventory management, ensuring adequate stock levels for seamless operations.
- Implemented suggestions for process improvements, enhancing workflow efficiency during peak hours.
- Mentored junior staff, promoting a collaborative team environment focused on excellence.
BEHAVIORAL HEALTH TECHNICIAN
United States Army
10.2013 - 10.2017
- Demonstrated ability to provide compassionate, patient-centered care and support to individuals with mental health and substance use disorders.
- Developed strong interpersonal skills while interacting with clients in a respectful and professional manner.
- Maintained accurate documentation of client progress, assessments, treatment plans, and other related records.
- Adhered to all HIPAA regulations regarding confidentiality and privacy when handling sensitive information about clients' medical histories or diagnoses.
- Collaborated with multidisciplinary teams such as psychiatrists, psychologists, social workers, case managers. to ensure comprehensive care for each client.
Education
Bachelor of Science (B.S.) - Psychology
California State University - Monterey Bay
Monterey Bay, CA05.2013
Accredited Program - Certified Massage Therapist
San Francisco School of Massage And Body Work (SFSM)
San Francisco, CA09-2025
Skills
- Collaborative issue resolution
- Supportive team participant
- Promoting hygiene standards
- Exceptional memory retention
- Proficient in Swedish massage
- Skilled in deep tissue techniques
- Therapeutic chair massage techniques
- Therapeutic sports massage
- Myofascial release techniques
- Manual lymphatic drainage
- Neuromuscular treatment
- Human anatomy knowledge
- Manual trigger point therapy
- Joint mobility evaluation
- Mobility enhancement
- Client needs assessment
LANGUAGES
Spanish
Native or Bilingual
Interests
Vocal Technique Enhancement
- Passionate about balancing physical health with mental and emotional wellness
- Adventure Travel
- Avid vocal technique improver
Timeline
FRONT DESK RECEPTIONIST
Goldman Tennis Center
08.2020 - 01.2021
BARISTA
Philz Coffee Company
01.2020 - Current
RETAIL SALES CONSULTANT
AT&T
09.2019 - 12.2019
POLICE SERVICE'S AIDE
San Francisco Police Department
03.2019 - 06.2019
BEHAVIORAL HEALTH TECHNICIAN
United States Army
10.2013 - 10.2017
BARISTA
Starbucks
06.2010 - 12.2018
Bachelor of Science (B.S.) - Psychology
California State University - Monterey Bay
Accredited Program - Certified Massage Therapist
San Francisco School of Massage And Body Work (SFSM)