Brian Astfalk
Tucson,AZ
Summary
Conscientious worker with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Afni
Tucson, AZ
04.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Warehouse Associate
Target
Tucson, AZ
11.2021 - 02.2022
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Dishwasher
Sunlight Cafe
Seattle, WA
11.2018 - 09.2021
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots and other items used often by kitchen staff.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
Dishwasher
Capitol Cider
Seattle , WA
08.2016 - 10.2018
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots and other items used often by kitchen staff.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry and free of debris to prevent incidents and accidents.
Education
High School Diploma -
Bowie High School
Bowie, MD06.1989
Skills
- Upbeat and Positive Personality
- Customer Retention Strategies
- Issue and Complaint Resolution
- Customer Data Confidentiality
Timeline
Customer Service Representative
Afni
04.2022 - 09.2022
Warehouse Associate
Target
11.2021 - 02.2022
Dishwasher
Sunlight Cafe
11.2018 - 09.2021
Dishwasher
Capitol Cider
08.2016 - 10.2018
High School Diploma -
Bowie High School