Brian Ayangwo
Orlando,FL
Summary
Accomplished Regional Sales Manager with a proven track record at Nova Auto Sales, adept in customer RMA management and showcasing exceptional communication skills. Leveraged analytical prowess to boost regional sales, significantly enhancing customer satisfaction. Expert in developing strategies that align with employer needs, fostering teamwork, and driving performance improvements.
Overview
7
7
years of professional experience
Work History
Regional Sales Manager
Nova Auto Sales
Orlando , Florida
03.2024 - 08.2024
- Participated actively in industry conferences and seminars for knowledge sharing purpose.
- Developed strategies and plans for regional sales growth.
- Conducted regular market research to identify customer needs and preferences.
- Created promotional campaigns to increase sales in the region.
- Provided technical advice and support on product features and benefits to customers.
- Implemented effective territory management techniques across the region.
Customer Service Representative /Sales Manager's Assistant
Zionautomotive
Orlando , Florida
06.2020 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Customer Service Manager
Solid Rock Auto
Orlando , FL
01.2018 - 02.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
Education
High School Diploma -
University of Central Florida
Orlando, FLSkills
- Customer RMA management
- Computer proficiency
- Adaptability and flexibility
- Problem-solving skills
- Excellent communication
- Active listening
- Teamwork
- Time management abilities
- Written communication
- Analytical skills
- Microsoft office
Affiliations
- Time Management : Prioritizing tasks and setting goals across work, personal and social commitments .
- Physical and Mental Well- being : Enganging in exercise , Fitness and Self-care .
- Social Engagement : Spending quality time with family , friends and community.
- Professional and Personal Development : Pursuit of continuous learning while managing work responsibility.
- Hobbies and Interests : Dedicating time to personal hobbies and leisure activities .
- Work -Life Integration : Setting boundaries and managing flexibility .
Languages
English
Native/ Bilingual
French
Limited
Timeline
Regional Sales Manager
Nova Auto Sales
03.2024 - 08.2024
Customer Service Representative /Sales Manager's Assistant
Zionautomotive
06.2020 - 12.2023
Customer Service Manager
Solid Rock Auto
01.2018 - 02.2020
High School Diploma -
University of Central Florida
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