Victoria Moreno
Modesto,CA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
18
18
years of professional experience
Work History
Customer Service Representative- Sales
Human Touch
Manteca, CA
06.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Account Manager
HRD Aero Systems Inc.
Valencia, CA
12.2016 - 06.2023
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Provided training and guidance to new Account Managers.
Administrative Manager
Cejas Qualty Motors
Modesto, CA
09.2009 - 12.2016
- Developed and implemented administrative procedures to maximize efficiency.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
Head Cashier
Lowes Home Improvment
Turlock, CA
02.2006 - 11.2009
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Verified employee timecards for accuracy and completeness prior to submitting payroll information.
Education
Certificate - Customer Relationship Management
College of The Canyons
Valencia, CA04-2022
Certificate - Mortgage Banking
California Career College
Manteca, CA05-2007
Certificate - Automated Accounting
Valley Commercial College
Modesto, CA08-1993
High School Diploma -
Modesto High Scool
Modesto, CA05-1991
Skills
- Customer Feedback Management
- Customer Consulting
- Customer Complaint Resolution
- Customer Inquiries
- Inbound And Outbound Calling
- Customer Rma Management
- Csr Support
- Ms Office Applications
- Account Updates
- Ms Office
- 10-Key
- Customer Service Excellence
- Senior Leadership Support
- Product Knowledge
- Positive And Professional
- Product Recommendation
- Interpersonal Communications
- Customer Complaints Escalation
- Multi-Task Management
- Excellent Written And Oral Communication
- Problem-Solving
Timeline
Customer Service Representative- Sales
Human Touch
06.2023 - Current
Account Manager
HRD Aero Systems Inc.
12.2016 - 06.2023
Administrative Manager
Cejas Qualty Motors
09.2009 - 12.2016
Head Cashier
Lowes Home Improvment
02.2006 - 11.2009
Certificate - Customer Relationship Management
College of The Canyons
Certificate - Mortgage Banking
California Career College
Certificate - Automated Accounting
Valley Commercial College
High School Diploma -
Modesto High Scool