Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
37
37
years of professional experience
Work History
Business Owner
Coins With Pride
09.2005 - Current
Cultivated strong relationships with over 300 state and national clients to foster long-term partnerships.
Developed marketing strategies to enhance brand visibility and customer engagement.
Oversaw daily operations, ensuring seamless workflow across multiple business functions including, but not limited to: designing, presentation of designs to clients, ordering, shipping, billing, and follow-up.
Property & Casualty Insurance Agent
Holt & Dimondale Insurance Agency
01.2023 - 04.2025
Established strong rapport with clients through consistent communication, building trust as their trusted advisor on insurance matters.
Developed comprehensive insurance plans tailored to client needs and risk profiles.
Conducted thorough policy reviews to ensure compliance with industry regulations and standards.
Resolved client inquiries promptly, enhancing customer satisfaction and retention rates.
Collaborated with underwriters to assess risk factors for new policy applications.
Met with prospective clients to discuss insurance needs and provide solutions.
State Program Manager
Michigan Licensed Beverage Association
01.2016 - 01.2023
Responsible for overseeing an international training program: TAM (Techniques of Alcohol Management).
Conduct in person and virtual training for owners and employees of licensed alcohol establishments ranging in size from five to two hundred.
Conducted statewide alcohol server training for law enforcement personnel.
Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
Deputy Sheriff
Eaton County Sheriff's Office
05.2005 - 08.2016
Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
Investigated incidents and crimes, collected evidence, and recorded witness statements.
Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
Enhanced public trust by providing professional and compassionate assistance during emergencies.
Investigated serious and fatal automobile crashes as a member of the Accident Investigation Team.
Police Officer
DeWitt Township Police Department
09.1988 - 10.1998
Special Operations Team (SOT) member responsible for: high risk warrant arrests, high risk search warrant execution and large event security.
Field Training Officer: trained and mentored new officers in departmental policies and procedures.
Crime Prevention Officer: collaborated with community members to enhance crime prevention initiatives.
Public Information Officer responsible for meeting with press to provide accurate and timely information regarding high profile media interest events.
Enforced laws and regulations to maintain public safety and order.
Responded to emergency calls, providing swift assistance in crisis situations.
Prepared detailed reports on incidents and arrests, ensuring accuracy and thorough documentation.
Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
Testified effectively in court, contributing to successful prosecutions of offenders.
Education
Criminal Justice
Kalamazoo Valley Community College Police Academy
Kalamazoo, MI
11.1987
Skills
Excellent Interpersonal and public communication skills
Ethical and dependable team member,
Proficient in conducting research, gathering data and analyzing information to make informed decisions and recommendations