Brian Bauer
Seattle,WA
Overview
9
9
years of professional experience
Work History
Implementation Project Manager
15Five
Seattle, WA
05.2022 - Current
- Led the team in number of completed implementations while maintaining CSAT of 4.9/5
- Managed a portfolio of 15-20 enterprise and commercial customers through end-to-end implementation
- Conducted end-user product training with audiences ranging from 50 to 1000+ employees
- Developed project plan templates within new project management software to improve operational efficiency leading to a $500k savings
- Defined implementation customer success metrics and created dashboards for tracking
- Served as product and integration expert internally and externally in pre-sales calls to speak to unique use cases
Implementation Manager
Convoy
Seattle, WA
09.2020 - 05.2022
- Managed a rotating portfolio of 25-30 customer accounts from initial onboarding through transition to shared work
- Created scalable processes addressing customer needs and requirements while maintaining KPIs to yield a gross revenue of over $10 million in 2021
- Translated individual account ownership to shared work by documenting best practices, guiding successful product integrations, writing SOPs, and training shared Operations teams on account nuances
- Collaborated across organizations with Product, Sales, and Engineering partners to develop varying solutions for new customers
- Gathered and analyzed customer data to understand customer needs
Sr. Operations Specialist
Convoy
01.2019 - 09.2020
- Operated within a team managing day-to-day operations for one Enterprise customer, while serving as the primary operational contact for the customer
- Partnered with Product teams to automate scheduling for 10,000 appointment stops on the account to reduce working time
- Served as account owner to understand customers needs while documenting and establishing internal operational processes
- Streamlined and transitioned the load creation process for one of the client’s business units, yielding 2,300+ shipments saving 385 working hours for the Seattle operations team
- Trained new team members on customer SOPs and the Convoy platform
Recruiting Coordinator
Nordstrom
Seattle, WA
02.2017 - 01.2019
- Supported Technology Recruiting Program for all technical levels by coordinating candidate interviews and facilitating new hire onboarding
Recruiter
ABA Search Inc.
San Bruno, CA
07.2015 - 02.2017
- Oversaw full-cycle recruiting and operations for various legal and technology roles within both law firms, managing all documentation including candidate resumes and onboarding materials, as well as client contracts
Education
Bachelor of Arts - English Literature
Gonzaga University
05.2015
Google Project Management Certificate -
Coursera
08.2023
The Complete SQL Bootcamp -
Udemy
11.2023
Skills
- Microsoft Suite
- Google Suite
- Salesforce
- Jira
- Rocketlane
- Project Management
- Process Improvement
- Customer Success Management
- Data Analysis
- Slack
- Change Management
- SQL
Timeline
Implementation Project Manager
15Five
05.2022 - Current
Implementation Manager
Convoy
09.2020 - 05.2022
Sr. Operations Specialist
Convoy
01.2019 - 09.2020
Recruiting Coordinator
Nordstrom
02.2017 - 01.2019
Recruiter
ABA Search Inc.
07.2015 - 02.2017
Bachelor of Arts - English Literature
Gonzaga University
Google Project Management Certificate -
Coursera
The Complete SQL Bootcamp -
Udemy
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