Brian Belford
Glen Burnie,MD
Summary
Dynamic Process Manager with a proven track record at Amazon, specializing in operational excellence and workflow analysis. Successfully streamlined processes, enhancing efficiency and compliance. Adept at training teams and fostering collaboration, driving significant improvements in performance and service quality. Recognized for strong interpersonal skills and a commitment to achieving strategic goals.
Overview
19
19
years of professional experience
Work History
Process Manager
Amazon
Baltimore, MD
12.2020 - Current
- Streamlined workflow processes to enhance operational efficiency across multiple teams.
- Developed and implemented standard operating procedures to ensure compliance with safety regulations.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Facilitated training sessions for new employees on operational best practices and system usage.
- Collaborated with cross-functional teams to optimize inventory management and fulfillment strategies.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.
- Ensured compliance with industry standards by establishing guidelines, monitoring progress, and addressing deviations promptly.
- Achieved cultural shifts and process change through tenacious determination and interpersonal skills.
- Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
Bar Manager
Merritt Clubs
Baltimore, MD
06.2019 - 11.2020
- Supervised daily bar operations, ensuring high standards of service and product quality.
- Developed and implemented training programs for new staff on beverage preparation and customer service.
- Managed inventory control, reducing waste through effective stock management practices.
- Coordinated special events and promotions to enhance guest experiences and increase bar patronage.
- Monitored compliance with health and safety regulations, maintaining a safe environment for staff and guests.
- Analyzed customer feedback to identify areas for improvement in services and offerings, driving enhancements.
- Led team meetings focused on performance optimization, fostering collaboration among bar staff for improved efficiency.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Enhanced team performance through regular reviews and constructive feedback, fostering culture of excellence.
Manager
Franco Italian-bistro
Catonsville, MD
10.2014 - 04.2019
- Oversaw daily operations, ensuring high standards of service and customer satisfaction.
- Implemented training programs, enhancing staff performance and operational efficiency.
- Managed inventory control processes, reducing waste and optimizing supply chain logistics.
- Developed marketing strategies to increase brand visibility and attract new customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Manager's Assistant
Carrabba' Italia Grill
Ellicott City, MD
10.2006 - 09.2014
- Coordinated daily operations to ensure smooth restaurant service and customer satisfaction.
- Assisted in managing staff schedules, optimizing labor costs, and enhancing team efficiency.
- Supported inventory management by tracking stock levels and placing timely orders for supplies.
- Developed training materials for new hires, fostering a productive onboarding experience.
- Assisted in talent acquisition efforts by reviewing resumes, scheduling interviews, and participating in candidate evaluations during hiring processes.
- Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.
- Played a key role in the successful implementation of new company policies, providing training and guidance to staff members as needed.
Education
Bachelor of Science - Computer Networking
University of Maryland Global Campus
Hyattsville, MD05.2024
Associate of Arts - Liberal Arts
Nassau Community College
Garden City, NY01.1995
Skills
Operational excellence
System configuration
Quality service
Workflow Analysis
Timeline
Process Manager
Amazon
12.2020 - Current
Bar Manager
Merritt Clubs
06.2019 - 11.2020
Manager
Franco Italian-bistro
10.2014 - 04.2019
Manager's Assistant
Carrabba' Italia Grill
10.2006 - 09.2014
Bachelor of Science - Computer Networking
University of Maryland Global Campus
Associate of Arts - Liberal Arts
Nassau Community College