Brian Bennett
Hickory Creek,TX
Summary
Results-driven Service Manager with a focus on operational efficiency and team performance. Skilled in managing staff and coordinating operations to deliver exceptional customer service. Expertise in implementing process improvements that enhance customer satisfaction and streamline operations. Committed to fostering collaboration and exceeding service goals.
Overview
14
14
years of professional experience
Work History
Service Manager
Elite Material Handling
Irving, Texas
12.2018 - Current
- Oversee daily operations, manage staff, and provide exceptional customer service.
- Implemented new procedures and technologies that improved efficiency and streamlined operations.
- Successfully led a team to exceed service goals while maintaining excellent customer satisfaction.
- Managed daily operations of service department for material handling equipment.
- Implemented process improvements to enhance service efficiency and customer satisfaction.
Assistant Service Manager
Elite Material Handling
10.2016 - 12.2018
- Coordinated daily service operations and optimized resource allocation to meet team objectives.
- Established department goals and tracked performance metrics to improve operational effectiveness.
- Evaluated technician performance and delivered targeted feedback to foster skill development.
- Trained new staff on company policies and customer service standards.
Lead Dispatcher
Elite Material Handling
05.2012 - 10.2016
- Implemented process improvements to streamline workflow in dispatch operations, reducing response times.
- Monitored dispatch board and prioritized calls based on caller needs to ensure effective resource allocation.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Resolved delays and miscommunications to maintain service continuity and customer satisfaction.
Skills
- Leadership skills
- Team collaboration
- Digital proficiency
- Effective communication
- Problem resolution
- Operational oversight
- Process enhancement
- Project management
- Operational management
Roles And Responsibilities
- Overseeing daily operations, managing staff, and providing exceptional customer service.
- Analyzing data, identifying trends, and developing strategies to improve performance.
Accomplishments
Implemented new procedures and technologies that improved efficiency and streamlined operations., Successfully led a team to exceed service goals while maintaining excellent customer satisfaction.
References
Available upon request.
Timeline
Service Manager
Elite Material Handling
12.2018 - Current
Assistant Service Manager
Elite Material Handling
10.2016 - 12.2018
Lead Dispatcher
Elite Material Handling
05.2012 - 10.2016