Brian Benoit
Las Vegas,NV
Summary
Attentive Supervisor experienced in gambling operations. Confident and decisive leader with great team management, organizational and customer service skills.
Overview
13
13
years of professional experience
Work History
Casino Shift Supervisor
Palms Hotel & Casino
03.2022 - Current
- Supervised Cage operations with direction from Cage Manager
- Ensured compliance of Title 31 Regulations, Gaming Regulations (Minimum Internal Controls), Self Limit Restrictions, and Palms Casino & Resort Policies & Procedures
- Supervised cashiers to include verification of all transactions $3000 & above for accuracy, regulatory & policy compliance as well as ensure transactions are properly authorized with Palms credit, airfare, allowance & promotional chip authorization guidelines
- Professionally interacted with guests in person, by telephone & through email in a timely manner, achieving positive results & conclusions
- Professionally interacted & completed transactions authorized by Marketing & Casino Executives, Hotel Guest Services, Slot & Table Games personnel for guests
- Professionally interacted & complied with Internal/External Auditors & Gaming Agent's requests for information & documentation
- Made resourceful decisions with strict emphasis on guest service, compliance of regulations & protection of company funds including a thorough understanding of fraud & credit scams & the prevention thereof
- Performed duties of Shift Manager, Cashier, Chip Bank, Marker Bank, & Main Bank functions when necessary
- Completed ongoing education to increase leadership abilities & maintain regulatory knowledge
- Proficient in the use of cage equipment & computer programs including Synkros, Synk31, Casino Cash Trac, Everi Cash Club, and Veridocs
- Performed all other job related duties as required
Cage Shift Supervisor
Luxor Hotel & Casino
10.2016 - 07.2021
- Supervised Cage operations with direction from Senior Cage Manager
- Ensured compliance of Title 31 Regulations, Gaming Regulations (Minimum Internal Controls), Self Limit Restrictions, MGM Resorts Best Business Practices & Department Policies & Procedures
- Supervised cashiers to include verification of all transactions $5000 & above for accuracy, regulatory & policy compliance as well as ensure transactions are properly authorized with Luxor credit, airfare, allowance & promotional chip authorization guidelines
- Professionally interacted with guests in person, by telephone & through email in a timely manner, achieving positive results & conclusions
- Professionally interacted & completed transactions authorized by Marketing & Casino Executives, Hotel Guest Services, Slot & Table Games personnel for guests
- Professionally interacted & complied with Internal/External Auditors & Gaming Agent's requests for information & documentation
- Made resourceful decisions with strict emphasis on guest service, compliance of regulations & protection of company funds including a thorough understanding of fraud & credit scams & the prevention thereof
- Performed duties of Cashier, Chip Bank, Marker Bank, & Main Bank functions when necessary
- Completed ongoing coaching & instruction of team members on proper Cage procedures, execution of employee recognition programs
- Performed documentation & progressive discipline in regards to regulatory compliance, variances, & unsatisfactory job performance
- Completed ongoing education to increase leadership abilities & maintain regulatory knowledge
- Proficient in the use of cage equipment & computer programs to quickly resolve issues which effect guest service standards
- Collaborated with workforce management and Casino Cage manager on work schedules, vacation request, attendance records, to ensure proper staffing levels.
- Performed all other job related duties as required
Cage Cashier III
Luxor Hotel & Casino
12.2014 - 10.2016
- Performed all Cashier I and II duties as well as performed as Cage Shift Supervisor when necessary
Cage Cashier II
Luxor Hotel & Casino
06.2013 - 12.2014
- Performed frontline entry level transactions, chip bank transactions, cage credit transactions and employee bank/window transactions
- Performed functions of marker bank, chip bank, main bank and High Limit Slot cage.
- Cashed all types of checks for patrons within specified guidelines; recorded all checks cashed in specified computer system
- Redeemed chips/tokens, TITO (ticket in/ticket out) and Race and Sports tickets for patrons
- Conducted both Marker and Front Money transactions on patron accounts
- Secured and documented all recordable transactions made with company assets
- Completed electronic multiple transaction logs accurately, completed transaction logs manually, when necessary
- Performed other job-related duties as requested
Cage Cashier
Luxor Hotel & Casino
01.2012 - 06.2013
- Performed frontline entry level transactions, chip bank transactions, cage credit transactions and employee bank/window transactions
- Performed marker bank functions as well as High Limit cage
- Cashed all types of checks for patrons within specified guidelines; redeemed chips/tokens, TITO (ticket in/ticket out) and Race and Sports tickets for patrons
- Conducted both Marker and Front Money transactions on patron accounts
- Redeemed all acceptable types of foreign currencies
- Secured and documented all recordable transactions made with company assets
- Completed electronic multiple transaction logs accurately, completed transaction logs manually, when necessary
- Assisted patrons with general information upon request
- Issued or surrendered safety deposit boxes
- Perform other job-related duties as requested
Pit Clerk
Excalibur Hotel & Casino
11.2010 - 01.2012
- Interacted with guest and coworkers using SHOW service standards
- Patron Management – Created and updated accounts, printed loyalty cards, scanned customer identification, and entered manual ratings
- Pit Transactions - Assisted Table Games with all marker functions, securing markers and during system downtimes assisted Table Games
- Title 31 - Monitored and reported cash transactions using Title 31 system, verified reporting requirements are on file
- Assisted Table Games with completion of error notifications
- Answered phones in Pits
- Assisted IT Department with maintenance of all equipment
- Performed other job-related duties as requested
Education
High School Diploma -
South Terrebonne High School
Bourg, LA05.1987
Skills
- Active Listening
- Leadership
- Multitasking Abilities
- Attention to Detail
- Team building
- Working with shifting priorities
Timeline
Casino Shift Supervisor
Palms Hotel & Casino
03.2022 - Current
Cage Shift Supervisor
Luxor Hotel & Casino
10.2016 - 07.2021
Cage Cashier III
Luxor Hotel & Casino
12.2014 - 10.2016
Cage Cashier II
Luxor Hotel & Casino
06.2013 - 12.2014
Cage Cashier
Luxor Hotel & Casino
01.2012 - 06.2013
Pit Clerk
Excalibur Hotel & Casino
11.2010 - 01.2012
High School Diploma -
South Terrebonne High School
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