Successfully served as the head of operations in the hospitality industry since health conditions derailed a career as a commercial pilot. Looking to transition out of customer service to something with a long-term positive impact that can make use of an analytical mind and scientific interests.
• Responsible for the daily operations of the hotel, including four separate departments with a staff between 30 and 50
• Handled guest complaints, financial reporting, cash deposits, employee scheduling and payroll
• Assisted sales department with group contracts and corporate accounts, including all billing, and commissions
• In charge of care for all hotel guests including reservations, billing inquiries and discrepancies, and any special requests
• Reviewed daily transactions and reconciliation reports
• Promoted to management position to oversee guest services as well as food and beverage departments
• Performed solo and accompanied shows throughout northeastern United States
• Recorded and produced multiple albums and extended plays
• Composed original scores for the Trap Door Theatre Company and Sons of Belial film collective
• Served as technician and sound engineer
Research and Data Analysis
Technical Report Writing
Project Management
Revenue Management
Account Reconciliation
Audio Engineering