Brian Birgfeld
Manassas,VA
Summary
Detailed Customer Service Representative known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
CSR
Daikin Comfort Technologies
Gainesville, VA
11.2021 - Current
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Assisted in the development of customer service procedures and policies.
- Participated in team meetings or training sessions when necessary.
- Identified customer needs and provided appropriate solutions.
- Followed up with customers to ensure their satisfaction.
- Gathered feedback from customers regarding products and services.
- Assisted customers with product selection based on their needs and preferences.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Provided customer service support to customers over the phone and by email.
- Maintained up-to-date knowledge of company products and services.
- Educated customers on special pricing opportunities and company offerings.
Store Manager
McCormick Paints
Manassas, VA
09.2018 - 11.2021
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
Pro Paint Sales Specialist
Behr Paints
Falls Church, VA
02.2016 - 09.2018
- Created customized presentations for potential customers.
- Planned outbound sales calls and emails campaigns targeting prospective clients.
- Established processes for tracking leads from initial contact through closure of sale.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Performed data entry into CRM system including account information and sales activity logs.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Educated customers on product features and technical details to highlight benefits.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
Education
High School Diploma -
Osbourn High School
Manassas, VA06-2001
Skills
- Customer Focus
- Product Knowledge
- Data Entry
- Prioritization
- Customer Service
- Product Promotion
- Positive and professional
- Route Management
Affiliations
- Took lead on Fleet Routing program for the Baltimore Region
- Always willing to take on new opportunties
- Helping train new associates on job tasks
Timeline
CSR
Daikin Comfort Technologies
11.2021 - Current
Store Manager
McCormick Paints
09.2018 - 11.2021
Pro Paint Sales Specialist
Behr Paints
02.2016 - 09.2018
High School Diploma -
Osbourn High School
Similar Profiles
Eric OrnelasEric Ornelas
Warehouse Associate at Daikin Comfort TechnologiesWarehouse Associate at Daikin Comfort Technologies
Auston GreenAuston Green
Senior Engineering Manager at Daikin Comfort TechnologiesSenior Engineering Manager at Daikin Comfort Technologies
Gustavo RojasGustavo Rojas
Commercial Panel Shop Assistant at Daikin Comfort Technologies Northeast(Formerly USGCommercial Panel Shop Assistant at Daikin Comfort Technologies Northeast(Formerly USG
Christopher WrightChristopher Wright
Technical Support Operator at Daikin Comfort Technologies. Inc.Technical Support Operator at Daikin Comfort Technologies. Inc.
CORI RUSSELLCORI RUSSELL
Senior Analyst at Complete Data Solutions, LLC- DEA CONTRACTSenior Analyst at Complete Data Solutions, LLC- DEA CONTRACT