Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Brian Bowen

Windcrest,TX

Summary

Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes. Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Diabetes Therapy Specialist

Medtronic
San Antonio, TX
05.2023 - Current
  • Collaborated with physicians, nurses, nutritionists and other health care professionals to ensure best possible outcome for patients.
  • Instructed patients on the use of glucose monitoring devices and insulin pumps.
  • Coordinated referrals for specialty services as needed by diabetic patients.
  • Maintained accurate records of all patient encounters including physical assessments, treatments provided, medications prescribed and outcomes achieved.
  • Attended weekly team meetings to discuss cases and review new developments in diabetes management.
  • Documented all interactions with patients accurately according to established protocols.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Part of the Mentor program to train new employees

Principle Diabetes Processing Specialist Team Lead

Medtronic
San Antonio, TX
03.2022 - 05.2023
  • Manage a team of processors for the Tennessee District
  • Responsible for guiding the team to achieve goals.
  • Conduct meetings to help progress the team members toward their career goals.
  • Help with escalations on files with insurances

Diabetes Processing Specialist

Medtronic
San Antonio, TX
10.2017 - 03.2022
  • Double-checked the accuracy of hard copy paperwork and rectified any
    issues.
  • Worked with Insurances to get approvals on authorization
  • Helped with getting Johnson City to the number one territory in the nation
  • Part of the Mentor program and have trained several reps that have joined the team
  • Part of team that offered classes on how to be better at job

Service Rep for Call Center

Medtronic
San Antonio, TX
02.2015 - 10.2017
  • Actively listened to customers, handled concerns quickly and escalated
    major issues to supervisor.
    Developed highly empathetic client relationships and earned reputation for
    exceeding service standard goals.
    Employee of the month 16 times, Employee of the Quarter 5 times,
    Employee of the year
    Mentor for 37 new hires with call center

Rep for Supply Management Team

Medtronic
San Antonio, TX
10.2014 - 02.2015
  • Processed supply orders for Northeast region.
    Exceeded metric standards
    Insured accuracy of documents and worked with insurance on approvals
    Fostered relationships with patients to ensure goodwill with Medtronic

Lead Foreman

DAVACO
Dallas, TX
03.2006 - 10.2011
  • Hired as Journeyman.
  • Promoted to Lead Installer in August 2006.
  • Promoted to Lead Foreman in February 2007.
  • Organized and scheduled 20 teams for the completion of open item stores.
  • Organized and inventoried two warehouses.
  • Started assisting with scheduling and performing final inspections of stores, which are the duties of the Field Manager in January 2007.

Education

MBA - Business Management

Colorado Technical University
Colorado Springs, CO
08-2025

BBA - Buisness Management

Colorado Technical University
Colorado Springs, CO
05-2023

Skills

  • Production Quality Metrics
  • Customer Experience Management
  • Customer Service Optimization
  • Efficiency Improvement
  • Team Management
  • Employee Development
  • Attentive Listening Abilities
  • Executive Leadership Assistance
  • Technical Software Skills
  • Strategic Decision Making
  • Process Quality Management

Affiliations

  • Soccer coach for two teams ranging from ages 11-18
  • Director for soccer league

Accomplishments

  • Eagle Scout

References

References available upon request.

Timeline

Diabetes Therapy Specialist

Medtronic
05.2023 - Current

Principle Diabetes Processing Specialist Team Lead

Medtronic
03.2022 - 05.2023

Diabetes Processing Specialist

Medtronic
10.2017 - 03.2022

Service Rep for Call Center

Medtronic
02.2015 - 10.2017

Rep for Supply Management Team

Medtronic
10.2014 - 02.2015

Lead Foreman

DAVACO
03.2006 - 10.2011

MBA - Business Management

Colorado Technical University

BBA - Buisness Management

Colorado Technical University

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Brian Bowen