Brian Brooks
Lancaster,United States
Summary
Branch Manager experienced in operations management within mobility sector. Enhanced branch productivity and streamlined processes through effective team leadership and inventory management strategies, resulting in substantial revenue growth and improved client satisfaction. Focused on cultivating high-performance culture and exceeding organizational goals.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative
United Rentals
Lancaster
10.2025 - Current
- Drove B2B revenue by managing contractor, construction, commercial, and business accounts, identifying equipment needs, and providing customized rental solutions to meet client requirements.
- Grew existing accounts through equipment upgrades, additional units, and ancillary services while fostering long-term relationships and ensuring client satisfaction.
- Identified and implemented a structured parts receiving and inventory-management process, improving organization, inventory accuracy, accountability, and visibility within the parts department.
Branch Manager
Enterprise Mobility
Lancaster
10.2019 - 06.2024
- Directed daily operations at high-volume branch, overseeing fleet of over 550 vehicles and managing team of 20+ employees to ensure efficient service delivery.
- Devised and implemented marketing campaigns to promote branch services and drive new business, resulting in an 11% year-to-date growth.
- Boosted customer satisfaction scores by 19% by cultivating a service-oriented culture that prioritized exceeding customer expectations.
- Monitored branch operations through process checks, staff assessments, and performance KPIs to maintain operational standards.
- Facilitated candidate evaluations and interviews to strengthen pipeline of future management talent.
Assistant Branch Manager
Enterprise Mobility
Lancaster
09.2017 - 10.2019
- Mentored and trained employees in best practices, enhancing daily task completion.
- Championed solutions in inventory management and resource allocation, improving customer relationships.
- Oversaw daily branch operations and ensured adherence to company protocols.
- Managed team schedules to optimize workflow and service efficiency.
- Assisted in training new staff on customer service practices and operational procedures.
Management Trainee
Enterprise Mobility
Lancaster
12.2015 - 09.2017
- Executed corporate sales strategies to address customer objections and increase ancillary product sales.
- Managed daily operations and coordinated team activities to enhance efficiency.
- Assisted in developing training programs for new employees on company policies.
- Analyzed customer feedback to identify improvement areas in service delivery.
Education
BA - Business Management
University of Phoenix
Lancaster, USAAA - Business Management
Cloud County Community College
Concordia, USASkills
- Sales strategy implementation
- Sales performance
- Customer service excellence
- Relationship building
- Market analysis
- Inventory management
- Project planning
- Employee development
- Teamwork
Timeline
Inside Sales Representative
United Rentals
10.2025 - Current
Branch Manager
Enterprise Mobility
10.2019 - 06.2024
Assistant Branch Manager
Enterprise Mobility
09.2017 - 10.2019
Management Trainee
Enterprise Mobility
12.2015 - 09.2017
BA - Business Management
University of Phoenix
AA - Business Management
Cloud County Community College