Brian Brown
Leland,NC
Summary
Accomplished Billing Supervisor with over 19 years of experience in managing billing operations and staff development. Demonstrated success in streamlining workflows to minimize discrepancies and boost team performance, fostering a culture of continuous improvement and collaboration across departments.
Overview
19
19
years of professional experience
Work History
Billing Supervisor
180 Medical
Wilmington, NC
01.2018 - Current
- Supervised billing operations, ensuring accuracy and compliance with regulations.
- Developed training programs for new billing staff, enhancing team efficiency.
- Implemented process improvements that reduced billing discrepancies by streamlining workflows.
- Monitored daily billing activities, identifying issues and proposing solutions for timely resolution.
- Collaborated with cross-functional teams to align billing practices with organizational goals.
- Analyzed billing data to identify trends and inform strategic decision-making processes.
- Led quarterly reviews of billing procedures to ensure adherence to industry best practices.
- Mentored junior staff, fostering a culture of continuous improvement within the billing department.
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Minimized errors in customer billing information through diligent verification practices and prompt issue resolution.
- Created detailed reports for management reflecting key financial indicators such as receivables aging analysis, uncollected revenues breakdowns, write-offs statistics, among others contributing valuable insights into the department''s strengths and weaknesses.
- Oversaw the proper allocation of payments received from various sources, ensuring accurate posting to relevant accounts and facilitating efficient reconciliations at monthend.
- Facilitated monthly meetings with team members to discuss performance metrics, share best practices, and address any concerns or challenges faced during the billing cycle.
- Boosted cash flow by identifying areas for improvement in payment terms enforcement and initiating corrective actions as needed.
- Increased staff efficiency through regular evaluations, targeted coaching sessions, and tailored performance improvement plans.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Collaborated closely with other departments, fostering strong working relationships to expedite resolutions of cross-functional issues impacting revenue collection.
- Participated in interdepartmental initiatives aimed at streamlining workflows across various functions, resulting in more efficient resource allocation and improved overall business performance.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Billing & Compliance Manager
Wilmington Medical Supply
Wilmington, NC
01.2011 - 12.2017
- Conducted comprehensive risk assessments, mitigating potential compliance issues proactively.
- Maintained confidential customer information, ensuring compliance with privacy regulations.
- Maintained patient records in compliance with security regulations.
- Monitored compliance with external agency regulations regarding critical care.
- Reported compliance issues related to coding, transcription, and patient confidentiality.
Medical Billing Specialist
Wilmington Medical Supply
Wilmington, NC
01.2007 - 12.2010
- Processed and submitted medical claims ensuring compliance with insurance regulations.
- Verified patient information and insurance details to facilitate accurate billing procedures.
- Resolved billing discrepancies through effective communication with healthcare providers and insurance representatives.
- Maintained up-to-date knowledge of medical coding practices, improving claim submission accuracy.
- Collaborated with teams to streamline billing processes, enhancing overall operational efficiency.
- Trained new staff on billing software and best practices for efficient claims processing.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Collected payments and applied to patient accounts.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Precisely evaluated and verified benefits and eligibility.
- Filed and updated patient information and medical records.
Education
High School Diploma -
Scotland High School
Laurinburg, NCSkills
- Effective communication techniques
- Staff training and development
- Continuous improvement mindset
- Medicare and medicaid regulations
- Teamwork and collaboration
- Verbal and written communication
- Medicare and medicaid process
- Commercial and private insurance
- Medical billing
Timeline
Billing Supervisor
180 Medical
01.2018 - Current
Billing & Compliance Manager
Wilmington Medical Supply
01.2011 - 12.2017
Medical Billing Specialist
Wilmington Medical Supply
01.2007 - 12.2010
High School Diploma -
Scotland High School