Nicole Abrahamsen

Supervise daily operations of our medical billing department, overseeing a team of the billing specialists to ensure accuracy and timeliness of claims submission.

Monitor accounts receivable, reduced outstanding balances through proactive denial management and follow-up.

Ensure compliance with HIPAA regulations, payer guidelines, and industry standards.

Train & evaluate staff to improve efficiency, accuracy, and knowledge of coding/billing procedures.

Collaborate with providers, coders, and insurance companies to resolve claim discrepancies and maximize reimbursements.

Develop and implemented billing workflows and process improvements, reducing claim denials.

Manage escalated patient billing concerns with professionalism and compassion, improving patient satisfaction.

Oversee billing compliance audits and successfully passed internal/external reviews with minimal findings.

• Sanitized, restocked, and organized exam rooms and medical equipment to ensure readiness.
• Obtained comprehensive client medical history, including medication information and allergies.
• Directed patients to exam rooms and prepared for physician examinations while addressing inquiries.
• Managed medical records through filing, organizing, and scanning documents for easy access.
• Cultivated strong patient relationships through effective communication that instilled trust in clinic care.
• Assisted physicians during minor surgeries by preparing operating rooms and sterilizing instruments.
• Ensured patient safety and comfort during examinations by addressing concerns promptly.
• Monitored medical supply levels, submitting replenishment orders proactively to prevent shortages.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.