Brian Burgjohann
East Greenwich
Summary
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Results-driven professional with a strong background in customer service and team leadership. Expertise in problem-solving and time management ensures smooth operations and high-quality service delivery.
Followed the "Purple Pathway" started as a package handler, moved to a line lead position after 4 months, Trainer position after ^ months of employment and a Senior Admin in the QA department after 18 months. I have been in that position for 4 1/2 years and continue today.
Overview
16
16
years of professional experience
Work History
Senior Administrator
FedEx Ground
Johnston, RI
06.2020 - Current
- Oversaw daily administrative operations, ensuring compliance with company policies and procedures.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Provided exceptional customer service as the first point of contact for clients, resolving issues promptly and maintaining strong relationships with contractors, and all Fedex employees.
Genereal Manager
T's Restaurant
Cranston, RI
09.2017 - 06.2020
- Directed daily operations to ensure efficient service and adherence to quality standards.
- Developed and implemented training programs for staff to enhance customer service skills.
- Analyzed financial reports to identify cost-saving opportunities and drive profitability.
- Fostered a positive work environment through effective team leadership and conflict resolution strategies.
- Responsible for all day to day operations of entire restaurant.
- Responsible for all ordering of products from vendors and maintaining all paperwork and invoices.
- Responsible for all hiring and training of employees
Assistant Store Manager
Newport Creamery
Newport, RI
03.2010 - 09.2017
- Supervised daily operations, ensuring efficient workflow and staff performance.
- Trained and mentored new team members to enhance service quality and operational knowledge.
- Implemented inventory control measures to reduce waste and optimize stock levels.
- Developed training programs that improved staff efficiency and customer engagement strategies.
- Led team meetings focused on performance improvement initiatives and customer satisfaction goals.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
No Degree - Liberal Arts
CCRI
Warwick, RISkills
- Office management
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Verbal and written communication
- Decision-making
- Team building and leadership
- Flexible schedule
- Staff management
- Task delegation
- Scheduling
- Vendor management
Timeline
Senior Administrator
FedEx Ground
06.2020 - Current
Genereal Manager
T's Restaurant
09.2017 - 06.2020
Assistant Store Manager
Newport Creamery
03.2010 - 09.2017
No Degree - Liberal Arts
CCRI