Brian Byrd

• Generated an average of $53,000 in monthly gross profit over the most recent 12-month period, totaling approximately $636,000 in gross profit.
• Managed and developed relationships with 54+ key customer accounts, fostering long-standing partnerships over a 10-year tenure.
• Consistently meet or exceed company sales and performance expectations through relationship-driven account management and reliable transportation execution.
• Develop repeat customer business, with recurring shipments and lanes representing approximately 27% of customer activity.
• Partner with internal carrier teams to establish dependable transportation coverage, achieving regular carrier and driver utilization on 22% of recurring customer lanes.
• Maintain an average gross profit of $337 per order through transportation coordination, account management, and profitability awareness.
• Rank among the company's top five sales representatives for cross-selling cargo insurance on high-value shipments.
• Conducted quarterly business reviews to evaluate customer transportation performance and identify opportunities for account expansion.
• Maintain one of the lowest Order Correction Form (OCF) volumes company-wide through accurate order management and attention to operational detail.
• Resolve customer and carrier issues within the same business day, minimizing service disruptions and protecting customer relationships.
• Coach and mentor approximately 25–30 sales representatives, sharing freight brokerage knowledge, account management strategies, and customer service practices.
• Implemented improved sales onboarding strategies and developed an internship training program to enhance employee development.

Acting Logistics Manager | Five-Month Assignment

Performed concurrently with RL Global employment

• Assumed responsibility for a customer's logistics operations during an unexpected management vacancy, maintaining transportation continuity across five warehouse locations.
• Independently coordinated an average of 30–40 shipments daily, managing freight booking, scheduling, carrier communication, and transportation execution.
• Oversaw daily transportation priorities across multiple facilities while addressing operational challenges and customer service requirements.
• Acted as the primary logistics contact throughout the management transition, coordinating transportation activity with warehouse personnel and carrier partners.
• Trained the incoming Logistics Manager and Assistant Manager on operational procedures, shipment coordination, and daily management responsibilities.
• Demonstrated independent decision-making, operational leadership, and the ability to manage complex transportation responsibilities beyond a traditional sales role.

Sergeant (E-5) | Motor Transport Operator

Honorable Discharge | Two Deployments to Afghanistan

• Promoted to Sergeant within three years of service, demonstrating leadership ability, initiative, and operational proficiency.
• Led and supervised eight soldiers, overseeing personnel accountability, training, operational readiness, and mission execution.
• Coordinated mission-critical transportation operations during two Afghanistan deployments, supporting timely movement of essential equipment and supplies.
• Maintained accountability and operational readiness for military transportation equipment valued at up to $2 million.
• Maintained a zero-accident and zero-incident record while operating and overseeing military transportation equipment.
• Executed high-priority logistics assignments in demanding environments requiring decisive leadership, adaptability, and sound judgment.