BRIAN BYRNS
Rancho Santa Margarita,California
Summary
Dedicated field technical leader seeking to bring over 25 years of telecommunications experience to the Manager of Field Operations position. Successfully managed a Regional Outside Plant Maintenance team to the best in class network for three consecutive years, all while focusing on leadership development with emphasis on front-line associates.
Overview
29
29
years of professional experience
Work History
Manager of Field Operations
Cox Communications
Foothill Ranch, California
01.2021 - Current
- Manage and support California Outside Plant teams, Field and Plant Maintenance, across multiple campuses.
- Collaborative team member on National Field Operations Accountabilities, Operations Incentive Pay team, and the Dealer ticketing change team.
- Through leadership essentials led team improvement in NPS from fifth place to first place.
- Oversee work of five personnel with 70 direct reports across two core business functions
Manager of Outside Plant Maintenance
Cox Communications
Foothill Ranch, CA
08.2014 - 12.2020
- Manage and support California Outside Plant teams across multiple campuses.
- Collaborative team member on National FNT Accountabilities team, Customer Impact Mitigation team, and FTTH restoration review team.
- Recipient of 2020 Q1 Synergy Award for Dealer Ticketing.
Supervisor of Fiber Design and Operations
03.2008 - 08.2014
- Supervise California Fiber and Design team responsible for the design, build, and maintenance of 1,005 miles of fiber plant supporting FTTH builds, Cox Business, and HFC nodes.
- Developed cost savings measures that resulted in a cost savings of $300K annually.
RF Engineer
11.1999 - 03.2008
- Build and maintain technical facility equipment, respond to service disruptions, and perform annual audits.
Field Maintenance Technician
Cox Communications
04.1996 - 11.1999
Field Service Technician
Dimension Cable
04.1994 - 04.1996
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ06.2010
Skills
- Team collaboration and leadership
- Creative out of box thinker
- Passionate and Dedicated
- Analytical and Strategic
- Coaching and mentoring
Affiliations
National Society of Leadership and Success
Timeline
Manager of Field Operations
Cox Communications
01.2021 - Current
Manager of Outside Plant Maintenance
Cox Communications
08.2014 - 12.2020
Supervisor of Fiber Design and Operations
03.2008 - 08.2014
RF Engineer
11.1999 - 03.2008
Field Maintenance Technician
Cox Communications
04.1996 - 11.1999
Field Service Technician
Dimension Cable
04.1994 - 04.1996
Bachelor of Science - Business Administration And Management
University of Phoenix
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