BRIAN CALVIN ORTIZ
North East,PA
Summary
Results-driven Sales Representative with over half a decade of experience in phone-based sales. Proven track record of consistently exceeding sales targets through exceptional communication, strategic persuasion, and in-depth product knowledge. Expert in managing high call volumes, converting leads into loyal customers, and driving revenue growth via effective upselling and relationship-building. Skilled at analyzing customer needs, delivering tailored solutions, and maintaining high satisfaction. Dedicated to achieving sales goals and enhancing team success in a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Process Technician
MTF Biologics
Jessup, PA
04.2024 - Current
- Maintained accurate records of process parameters, test results, and other relevant data in accordance with company policies.
- Programmed CNC machines for cutting and drilling operations.
- Identified problems within the assembly line and implemented solutions accordingly.
- Troubleshot problems with equipment, devices or products.
- Used hand tools, power tools and measurement devices to perform production operations.
Business Retention Specialist
Comcast Business
Remote, United States
01.2021 - 02.2024
- Increased company revenue by identifying customer needs and recommending relevant upgrades and additional products.
- Achieved a 20% increase in customer retention rates by implementing personalized engagement strategies and addressing customer concerns proactively.
- Utilized various software programs such as Salesforce CRM in order to track customer data and monitor retention rate performance over time.
- Built and maintained strong customer relationships through effective phone interactions.
SUPERVISOR & CUSTOMER SERVICE
The Credit Pros
Newark, United States Hybrid
09.2018 - 01.2021
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Achieved a customer satisfaction rating of 90% or higher following escalated call resolutions.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Effectively handled complex and high-priority customer issues, resolving them promptly while maintaining high customer satisfaction.
- Progressed from Client Success Rep to Supervisor.
Account Executive
Altice USA
Piscataway, NJ
02.2016 - 09.2018
- Successfully completed a comprehensive sales training program, acquiring key skills in lead generation, customer engagement, and closing techniques.
- Effectively converting inbound leads into customers and closing deals through personalized sales approaches.
- Managed high call volume.
- Ability to influence and persuade customers to make purchasing decisions
Barista
Starbucks
Montclair, NJ
04.2015 - 11.2015
- Multitasking.
- Working in a fast paced setting.
- Efficiently handling orders as well as completing all daily checklist.
- Stocking.
- Handle cash transactions.
Concessions Cashier
AMC Movie Theatres
Clifton, NJ
08.2012 - 11.2013
- Promote/Sell movie membership program to every new customer.
- Operated cash register, and balanced cash drawer daily.
- Helped management solve customer concerns with proactive approaches based on retail knowledge.
Education
HIGH SCHOOL DIPLOMA -
Belleville High School
Belleville, NJ06.2014
Skills
- B2B & B2C sales and customer service
- Verbal/written communication
- Problem-Solving
- Negotiation Tactics
- Strategic Planning
- Relationship Building
- Teamwork and Collaboration
- Building rapport
- Conflict Resolution
- Attention to Detail
Timeline
Process Technician
MTF Biologics
04.2024 - Current
Business Retention Specialist
Comcast Business
01.2021 - 02.2024
SUPERVISOR & CUSTOMER SERVICE
The Credit Pros
09.2018 - 01.2021
Account Executive
Altice USA
02.2016 - 09.2018
Barista
Starbucks
04.2015 - 11.2015
Concessions Cashier
AMC Movie Theatres
08.2012 - 11.2013
HIGH SCHOOL DIPLOMA -
Belleville High School
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