Summary
Overview
Work History
Education
Skills
Timeline
Brian Cantu

Brian Cantu

Alorica Customer Service Representative For Client QuickBooks Online Payroll
Laredo,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative Agent

Alorica
Laredo, TX
10.2022 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Online Personal Shopper

Walmart
Laredo, TX
07.2020 - 10.2022
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Contributed to team objectives in fast-paced environment.

Education

High School Diploma -

Jb Alexander Highschool, Laredo, TX
08.2016 - 12.2020

Skills

Sales expertise

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Timeline

Customer Service Representative Agent - Alorica
10.2022 - Current
Online Personal Shopper - Walmart
07.2020 - 10.2022
Jb Alexander Highschool - High School Diploma,
08.2016 - 12.2020

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Brian CantuAlorica Customer Service Representative For Client QuickBooks Online Payroll