Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
Intern

Kaila Hall

Customer Service
Tucson,AZ

Summary

Hardworking Customer Service Representative with six years of experience.. Trained in project and time management with extensive knowledge of Customer Service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skilled call center professional versed in customer support protocols for customers. Brings extensive high-call volume experience spanning six years working with customer consumers. Superior computer skills and telephone etiquette. Proactive customer service with expertise delivering support services and resolving customer complaints.

Overview

11
11
years of professional experience

Work History

Customer Service Representative Agent

Afni Inc, Verizon
Tucson, AZ
02.2015 - 04.2019
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Recommended [Product or Service] to customers, thoroughly explaining details.

Clerk Cashier

Walgreens
Tucson, AZ
03.2010 - 01.2015
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked closely with [Job title] to solve problems and handle customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted customers with special services, account updates and promotional options.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Clerk Cashier

QuikTrip
Tucson, AZ
06.2008 - 12.2009
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked closely with [Job title] to solve problems and handle customer concerns.

Education

GED -

Phoenix Academy High School Equivalency
Phoenix, AZ

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Report preparation

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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative Agent

Afni Inc, Verizon
02.2015 - 04.2019

Clerk Cashier

Walgreens
03.2010 - 01.2015

Clerk Cashier

QuikTrip
06.2008 - 12.2009

GED -

Phoenix Academy High School Equivalency
Kaila HallCustomer Service