ROBERT ESCOBEDO
Carson,California
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
3
3
Languages
Work History
Customer Service Representative Agent
Stamps.com
El Segundo, CA
12.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Field Service Technician
L.A County
10.2020 - 11.2020
- Resolved immediate technical requests from coworkers and voters during the 2020 Election
- Answered and resolved issues such as printer jams and unresponsive machinery
- Assisted Leads with opening and closing of the voting center(s)
- Escalated all unresolved issues to VSAP Tech Support via ticketing system through Cherwell.
IT Student Assistant
California State Dominguez
Hills
02.2017 - 05.2020
- Received requests from college departments regarding IT-related issues and performed general clerical work
- Answered hundreds of emails per week
- Excelled in effective and positive communications
- Required minimum training
- General
07.2010 - 02.2017
- Completed thousands of hours of community services at churches and local communities
- Acquired some landscaping experience.
Education
Master of Science - Cybersecurity
California State University - Dominguez Hills
Carson, CA 08.2018 - 05.2020
Bachelor of Arts - Computer Technology, Homeland Security Track
California State University - Dominguez Hills
Carson, CA 02.2016 - 02.2018
Associate of Arts - Social and Behavioral Sciences
Los Angeles Harbor College
Wilmington, CA 08.2013 - 06.2015
Skills
Microsoft Wordundefined
Accomplishments
- Achieved company rapport by completing agent training with accuracy and efficiency above my position.
Certification
CompTIA Security+
Timeline
CompTIA Security+
01-2023
Customer Service Representative Agent
Stamps.com
12.2020 - Current
Field Service Technician
L.A County
10.2020 - 11.2020
Master of Science - Cybersecurity
California State University - Dominguez Hills
08.2018 - 05.2020
IT Student Assistant
California State Dominguez
02.2017 - 05.2020
Bachelor of Arts - Computer Technology, Homeland Security Track
California State University - Dominguez Hills
02.2016 - 02.2018
Associate of Arts - Social and Behavioral Sciences
Los Angeles Harbor College
08.2013 - 06.2015
07.2010 - 02.2017
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