Aljenae Alexander
Los Angeles,CA
Summary
Dedicated Customer Service Representative with a strong work ethic and a proven ability to deliver exceptional service in fast-paced environments. Known for honesty and integrity, excel in building positive relationships and resolving customer issues effectively. With excellent communication and active listening skills, adapt quickly to changing situations while maintaining a compassionate and inclusive approach. Authorized to work in the US for any employer.
Overview
5
5
years of professional experience
Work History
Customer Service Representative Agent
State Farm
Las Vegas, NV
09.2021 - 08.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Educated customers about billing, payment processing and support policies and procedures.
Lead Supervisor/Call Center Customer Service Representative
Think Together, Inc
Santa Fe, TX
01.2018 - 08.2020
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating culture of learning.
- Educated workers about proper safety procedures to prevent accidents and injuries.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Learned every team members' role to offer skilled backup during shortages and high-volume periods.
Skills
- Customer Focus
- Call center experience
- Building rapport
- Live chat support
- Microsoft Outlook
- Medication administration
- Leadership
- Organizational Skills
- Microsoft Word
- Conflict Resolution
- Technical Proficiency
- Regulatory Compliance
Timeline
Customer Service Representative Agent
State Farm
09.2021 - 08.2022
Lead Supervisor/Call Center Customer Service Representative
Think Together, Inc
01.2018 - 08.2020