Charles Baird

• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Investigated and resolved customer inquiries and complaints quickly.

Supported and provided care for increasingly bedridden elderly mother who needed full-time help.

• Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
• Interacted assertively but non-confrontationally with personnel and general public.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
• Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Reported irregularities such as fire and safety hazards to maintenance.
• Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.