Operating systems AS400
Kathleen Porter
Stone Mountain,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service technology and Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Customer Service Representative Agent
Home Depot
Atlanta, GA
01.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.100%
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Communicated professionally with colleagues, freelancers and clients.
Agent Support Specialist
American International Group, AIG
Atlanta, GA
11.2009 - 01.2012
- Advised and informed prospective clients on current market activities and increased working conditions.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to AIG database.
- Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
- AIG Top Agent In sales
Education
Bachelor of Science - Business Administration And Management
Georgia State University
Atlanta, GA 01.2021 - Current
Some College (No Degree) - Business Management
Georgia Piedmont Technical College
Clarkston, GA 01.2015 - 07.2018
Associate of Applied Science - Computer Science And Programming
Eastern Gateway Community College
Steubenville, OH 01.1990 - 08.1993
Skills
1# Top Sales Agent
Software
Microsoft office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative Agent
Home Depot
01.2021 - 05.2022
Bachelor of Science - Business Administration And Management
Georgia State University
01.2021 - Current
Some College (No Degree) - Business Management
Georgia Piedmont Technical College
01.2015 - 07.2018
Agent Support Specialist
American International Group, AIG
11.2009 - 01.2012
Associate of Applied Science - Computer Science And Programming
Eastern Gateway Community College
01.1990 - 08.1993