MIGDALIA HERNANDEZ
HIALEAH,FL
Summary
Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Agent
Top Coverage Insurance Agency
Boca Raton, Florida
10.2021 - 03.2024
- Responded to questions and followed up on customer interactions
- Conducted follow-up calls at customer locations
- Presented and sold insurance products and services to new customers
- Compiled customer data to accurately process paperwork and minimize fraudulent claims
- Worked with the underwriter to complete forms and obtain coverage
- Contacted underwriter and submitted forms to obtain binder coverage
- Custumer Service Representative 440 license
Customer Service Representative
Florida One Insurance Agency
Miami Lake, Florida
04.2019 - 05.2021
- Processed policy renewals and maintained account records with updates and changes
- Resolved clients' issues and handled wide-ranging products and services inquiries from customers
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Responded to customer questions and complaints and documented consumer communications
- Maximized market share by working with clients and building relationships.
Cashier
Goodwill Super Store
Miami Gardens, Florida
03.2017 - 04.2019
- Adhered to cash handling policies and procedures
- Processed cash register transactions, inputted product costs, and gave back change
- Increased customer satisfaction ratings by providing prompt and accurate service
- Solved complaints by customers and issued credits for returned merchandise
Education
High School Diploma -
Miami Dade College North Campus
Miami GardensSkills
- Client communication
- Conflict resolution
- Staff training
- Product sales
- Data entry
- Customer service
- Retail marketing
- Sales closing
- Call center procedures
Languages
- English, Bilingual
- Spanish, Native
Timeline
Customer Service Representative Agent
Top Coverage Insurance Agency
10.2021 - 03.2024
Customer Service Representative
Florida One Insurance Agency
04.2019 - 05.2021
Cashier
Goodwill Super Store
03.2017 - 04.2019
High School Diploma -
Miami Dade College North Campus
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