Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Casey

West Palm Beach

Summary

Automotive business experience with a proven track record at achieving a 98.5% customer satisfaction. Skilled in vehicle assessment, upselling and complaint resolution, I excel in building lasting customer relationships and providing tailored service recommendations. A dedicated team player with strong communication skills, I ensure exceptional service experiences.

Overview

20
20
years of professional experience

Work History

Service Advisor

Southern 441 Toyota
02.2025 - Current

Working directly with customers to establish their service needs upsell, service work needed. Customer satisfaction score 98.5. Establish relationship with customer to guarantee return.

Service Advisor

Cramer Toyota Of Venice
04.2005 - 03.2024

Welcoming customers to the service drive establishing their service needs up selling service work establishing relationship with customer.

Education

Business Accountancy

Warren High School
Warren, Rhode Island
09.1977

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Listening skills
  • Attention to detail
  • Excellent communication
  • Service estimates
  • Service recommendations
  • Team player mentality
  • Handling customer complaints
  • Complaint resolution
  • Price quoting

    • Proficient in Reynolds & Reynolds

    Proficient in X Time

    Excellent customer follow up

Timeline

Service Advisor

Southern 441 Toyota
02.2025 - Current

Service Advisor

Cramer Toyota Of Venice
04.2005 - 03.2024

Business Accountancy

Warren High School

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