Summary
Overview
Work History
Education
Skills
Timeline
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Brian Catalan

Los Angeles,CA

Summary

Results-driven professional with a proven track record in leadership roles. Strong communication and problem-solving skills dedicated to driving team collaboration and achieving organizational goals. Experienced in implementing strategic initiatives to improve efficiency and productivity. Committed to continuous learning and growth to excel in leadership positions. Eager to leverage skills and experience to make a positive impact in a dynamic work environment.

Overview

10
10
years of professional experience

Work History

Ramp ALA

Delta Air Lines
05.2015 - Current
  • ALA demonstrated proficiency in leading a team to complete task. Keeping safety as a priority while performing on time.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.

Global Clean Dispatcher

Delta Air Lines
12.2023 - 05.2025


  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.

Ground Safety Advocate (GSA)

Delta Air Lines
03.2020 - 12.2023
  • GOM Updates - Identify gaps or inconsistencies in existing procedures and collaborate with other departments to implement system wide standards.
  • Training Implementation - Develop a structured training plan for Below Wing operations, ensuring arrivals, departures, load, and offload processes are aligned with the updated standards.
  • Assessment & Coaching - Conduct regular evaluations of frontline employees, providing hands-on coaching to reinforce best practices and improve compliance.
  • Operational Support - Balance roles between strategy and execution, stepping in to assist operations when necessary while ensuring long-term improvements.
  • Maintained positive relationships with peers and leadership to build a safe culture.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.

Above wing

Delta Air Lines
09.2019 - 03.2020
  • Enhanced Passenger Communication: Clear, proactive communication reduces confusion and streamlines check-in and boarding.
  • Workflow Optimization: Identifying bottlenecks at ticket counters or gates and implementing small adjustments can enhance efficiency.
  • Customer Experience Training: Helping frontline employees develop strategies for handling challenges with professionalism and empathy.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Resolved problems, improved operations and provided exceptional service.

Education

Cal State University of Dominguez Hills
05.2014

Skills

  • Problem-solving
  • Time management
  • Adaptability and flexibility
  • Multitasking and organization
  • Verbal and written communication
  • Team building and leadership
  • Team management
  • Training and mentoring
  • Goal setting
  • Delegating work
  • Self motivation
  • Key performance indicators (KPI)

Timeline

Global Clean Dispatcher

Delta Air Lines
12.2023 - 05.2025

Ground Safety Advocate (GSA)

Delta Air Lines
03.2020 - 12.2023

Above wing

Delta Air Lines
09.2019 - 03.2020

Ramp ALA

Delta Air Lines
05.2015 - Current

Cal State University of Dominguez Hills

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