Brian Charles
Houston
Summary
OBJECTIVES To employ my strong organizational, problem-solving skills and attention to detail in a corporate Setting by incorporating my leadership and professionalism. I hope to provide amazing energy, teamwork and experience to the table. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
Work History
Multi Unit Supervisor
Mcdonalds
02.2021 - Current
- Strong Emphasis on Building Leadership with new GM (3)
- Conduct and follow up on all stores Foodsafety procedues are 100% in line with Health and
- Company standards
- PnL projections follow-up and coaching procedures to control line items (Labor, Food and euipment maintenance
- Following up on all customer complaints and resolutions.
Manager
Whataburger
05.2016 - 01.2021
- Hiring and traininf for all new Family Members
- Executing PnL goals
- Managing all Food Safety Protocols
- Maintaining Whataburger high standards on CUSTOMMER SERVICE, FOOD QUALITY AND
- CLEANLINESS
crew member, Dept Mgr, GM and supervisor
McDonalds
01.1991 - 05.2016
- Strong Emphasis on Leadership
- Managing up to 55 employees on a daily basis
- Ensuring customer service and cleanliness is a priority
- Building Sales by providing Quality, Service and Cleanliness (QSC)
Education
No Degree - Network And System Administration
ITT Technical Institute
02.1986
High School Diploma -
Milby High School
Houston, TX05.1984
Skills
- PROFICIENCIES :
- Microsoft Word, Excel, Power Point and Access
- Employee Paperwork
- Corporate Compliance
- Corporate Marketing
- Health and Safety Requirements
- Customer Experience
Cooking
I have a huge recipe collection and in my free time I practice and experiment with my own creations
Languages
Spanish
Limited Working
Timeline
Multi Unit Supervisor
Mcdonalds
02.2021 - Current
Manager
Whataburger
05.2016 - 01.2021
crew member, Dept Mgr, GM and supervisor
McDonalds
01.1991 - 05.2016
No Degree - Network And System Administration
ITT Technical Institute
High School Diploma -
Milby High School
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