Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Orellan

Multi-unit Manager
Tacoma/Renton,WA

Summary

Accomplished District Manager experienced in directing sales, staffing and operations for multiple stores and large staffs. Exceptional leader of growth initiatives and new concepts for promotions, product launches and sales initiatives. Performance-oriented Sales Leader offering exceptional record of achievement over 4-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Gifted in marketing, team building and strategic decision-making with exceptional leadership and interpersonal relations skills. Demonstrated record of accomplishment in hbo inc leadership.

Overview

19
19
years of professional experience

Work History

Multi Unit Supervisor

HBO Inc
Olympia, WA
08.2018 - Current
  • Built positive and productive relationships with store and field leadership.
  • Supervised 3 locations to enforce high-quality standards of operation.
  • Met deadlines by proactively managing RGM's and team tasks and streamlining processes.
  • Able to pull the potential of employees who possess the knowledge.
  • Held weekly meetings with general managers to identify techniques to overcome sales obstacles.
  • Modeled best practices for sales and customer service. Measured by VOICE.
  • Optimized in-store merchandising, brand presentation and inventory availability and focus.
  • Led targeted training programs to educate staff on product benefits and service capabilities.

Store Manager

HBO Inc
Olympia, WA
08.2003 - 08.2018
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Education

College -

INSTITUTO TECNOLÓGICO
Mexico
07.1997

High School Diploma -

ESBA
Mexico
07.1990

Skills

Bilingual (Spanish)

Strong leader

Self motivated

Ability to work under pressure

  • Managing Operations and Efficiency
  • Budgeting Skills
  • P&L Responsibility
  • Strategic Vision
  • Profit and Loss

Timeline

Multi Unit Supervisor

HBO Inc
08.2018 - Current

Store Manager

HBO Inc
08.2003 - 08.2018

College -

INSTITUTO TECNOLÓGICO

High School Diploma -

ESBA

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Brenda OrellanMulti-unit Manager