Brian Chidester
Riverton
Summary
Professional Summary: Thorough Quality Assurance Engineer with over 15 years experience testing in the financial and telecommunications industries. Highly motivated learner and trainer of quality assurance processes. Relishes opportunities to teach and train co-workers and customers. Accomplished at identifying deficiencies great at communicating with developers
Overview
27
27
years of professional experience
1
1
Certification
Work History
Technical Account Manager
Neovest
05.2023 - Current
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Established trust with clients by consistently delivering on commitments and providing transparent communication.
- Provided in-depth product training for customers, enhancing their understanding and usage of the technology.
Project Manager
Neovest
11.2021 - 05.2023
- Compile Project manager Project Status reports and present to management
- Communicate progress and roadblocks to stakeholders, including Executive
- Management and recommend steps to remove roadblocks leading to on-time
delivery of projects - Coordinate development and release activities with other Project Managers
- Plan quarterly and yearly roadmaps with development teams
- Work with teams to improve Business Continuity and Disaster Recovery plans
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Quality Assurance Team Lead
Neovest
07.2009 - 11.2021
- Employment Duration 11 yrs 10 mos.
- Test Neovest's suite of 30+ applications to ensure reliable, accurate and timely trade execution.
- Ensure software enhancements meet customer's needs.
- Report and verify defects with software suite.
- Work with Account Management to reproduce customer issues.
- Train QA Engineers on Neovest's electronic execution software suite.
- Train Level II Support on troubleshooting and reporting issues found by customers.
- Verify QA team follows Agile Processes.
- Performed testing to assess effectiveness of products, including success with designed purpose and limitations and adaptations for other purposes.
SQA Stability Team Lead
NetDeposit
06.2006 - 06.2009
- Managed team of QA Engineers.
- Trained QA Engineers on NetCapture software and quality assurance processes.
- Responsible for estimating stability testing projects.
- Maintained Software Quality Assurance software release web page.
- Created test plans and test cases from product requirements documents (PRD).
- Ensured timely release of patches and hot fixes.
- Worked late nights to ensure on time release.
- Wrote the Release Notes and released software to customers
- Interviewed potential SQA Engineers.
- Responsible for the coordination, assignment and execution of all SQA related tasks.
Quality Assurance Engineer
NACT Solutions
11.2004 - 02.2006
- Install operating system and application software on telephone switches in lab
- Maintained lab equipment at different software levels to simulate customer environments
- Duplicate hardware/software problems found in customer environments
- Used Inet and Ameritec to simulate remote switches
- Design tests for software updates received from Research and Development
- O Tested updates for both Solaris and WMCS
- Developed regression and load tests to find bugs in software
- Assist in finding new testing equipment
- Directed co-workers on how to run tests and configure software.
Senior Technical Support Engineer
NACT Solutions
09.1998 - 11.2004
- Teach customers how to use the Specialty Telecommunications Exchange
- Answer customer’s questions about routing, rating, and other configuration issues
- Report, track and follow up on customer problems
- Resolve billing and update problems on NTS (Linux/Unix)
- Install hardware and configure software at customer’s site
- Onsite visits to Los Angeles, Atlanta, and Phoenix
- Periodically take pager after hours including weekends
- 24x7 support including weekends and holidays.
Education
AAS - Computer Information Systems, Integrated Systems Specialist
Salt Lake Community College
Skills
- Software testing
- Agile processes
- Continuous Quality Improvement
- Attention to detail
- Staff training and development
- Problem-solving abilities
- Product knowledge
Certification
2012-08 Certified Tester, Foundation Level (CTFL) Credential ID 12-CTFL-01324-USA
2021-12 Professional Scrum Master I, Scrum.org - Credential ID: 729629
Personal Information
Title: Quality Assurance
Timeline
Technical Account Manager
Neovest
05.2023 - Current
Project Manager
Neovest
11.2021 - 05.2023
Quality Assurance Team Lead
Neovest
07.2009 - 11.2021
SQA Stability Team Lead
NetDeposit
06.2006 - 06.2009
Quality Assurance Engineer
NACT Solutions
11.2004 - 02.2006
Senior Technical Support Engineer
NACT Solutions
09.1998 - 11.2004
AAS - Computer Information Systems, Integrated Systems Specialist
Salt Lake Community College
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