Brian Clanton

Systems Engineer

TechPro

04.2010 - Current

Configured, troubleshooted, and resolved Windows server issues for local customer networks and data center resources.
Configured, deployed and troubleshooted network devices for customers' local network infrastructure.
Supported, managed and deployed Wyse thin clients to connect to TechPro cloud hosted customers.
Executed software updates and security patch assessments to optimize system functionality and strengthen cybersecurity.
Deployed and supported VOIP phone hosting solutions, programming custom Asterisk dial plans to enhance client communication systems and reliability.
Provided consulting services concerning ‘best practices' in setting up secure Windows Active Directory / NTFS topology.
Conducted security risk assessments for SMBs, ensuring PCI compliance and strengthening data protection.
Maintained and documented datacenter operations using 'Netbox', ensuring accurate records and efficient management.
Managed Nagios alerts for local client and data center resources.
Performed email migrations from multiple platforms to our on-premise Exchange environment.
Developed and administered skill assessment tests for junior technicians, analyzed results to evaluate technical troubleshooting abilities.
Managed and deployed two factor authentication services across customer base.
Deployed and managed EDR tool (Huntress) across customer networks as well as TechPro data center.
Developed and implemented custom PowerShell scripts for clients, technicians and accounting.
Provided consulting for IT best practices and quoted, configured and deployed new equipment based on customer needs.