Brian Clark

• Tracked progress on projects and provided timely feedback to staff members.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Assisted in creating budgets for departmental expenses including personnel costs.
• Created new strategies for improving customer service standards within the organization.
• Implemented cost-cutting measures without compromising quality of services offered.
• Monitored employee productivity to provide constructive feedback and coaching.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Set specific goals for projects to measure progress and evaluate end results.
• Audited company's legal documents to verify compliant policies and procedures.
• Developed and maintained relationships with vendors to ensure product availability for customers.
• Developed and implemented strategies to increase sales of products.
• Identified customer needs, developed solutions, and negotiated prices.
• Maintained accurate records of inventory levels, orders, and customer data.
• Advised customers on product features and benefits.
• Performed research to identify potential new reseller opportunities.
• Established relationships with key suppliers to ensure a steady supply chain of products.
• Analyzed market trends in order to anticipate changes in demand for various products or services.
• Managed day-to-day operations including ordering, stocking, pricing, invoicing, shipping and receiving activities.
• Tracked competitor's activities and monitored industry developments.
• Attended trade shows and conferences to network with potential customers.
• Resolved customer issues promptly and professionally.
• Monitored stock levels to ensure adequate supply of items available for sale.
• Updated website content regularly with new product information.
• Promoted exceptional customer experience through strong interpersonal skills and prompt issue resolution.
• Identified customer needs and presented value-added solutions to secure sales.
• Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
• Established credibility and created confidence quickly and easily with online sales prospects.
• Listened to customer interests and needs and matched with suitable related products.
• Communicated with current customers to increase overall satisfaction and improve product value.
• Photographed and wrote product descriptions and sales copy for items.
• Maintained high feedback ratings from customers by responding quickly to questions and problems.
• Answered email inquiries about products and merchandise.
• Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
• Followed up with customer inquiries promptly and maximized internet lead opportunities.
• Scheduled solid appointments with customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals and service and parts purchasers.
• Calculated total purchase amounts, taxes and shipping costs for new products.
• Greeted customers to determine wants or needs.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Computed purchases and received and processed cash or credit payment.
• Recommended, selected and located merchandise based on customer desires.
• Described merchandise and explained use, operation and care.
• Exchanged merchandise for customers and accepted returns.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Analyzed market trends and customer feedback to identify opportunities for growth.
• Managed daily operations of the business, including staff, sales, inventory, and accounting.
• Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
• Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
• Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
• Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
• Identified potential risks associated with operations in order to minimize liabilities.
• Developed strategic partnerships with other businesses in order to expand reach into new markets.
• Established pricing models that balanced competitiveness with profitability goals.
• Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
• Set pricing structures according to market analytics and emerging trends.
• Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
• Calculated net income and adjusted strategies to increase income and bottom-line profits.
• Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
• Loaded, balanced and secured product to safely transport goods.
• Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
• Read and interpreted maps to determine vehicle routes.
• Hooked and unhooked trailers from tractor and converter dollies.
• Delivered customer orders to homes and places of business within established time frames.
• Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
• Retained valid proof of insurance and registration in vehicles.
• Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.
• Utilized pallet jacks and forklifts to load and unload materials off trucks.
• Used ropes and blocks to safely secure cargo for transport.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Formed and sustained strategic relationships with clients.
• Implemented successful business strategies to increase revenue and target new markets.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Directed or coordinated financial or budget activities to fund operations and maximize investments.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• + Edit or add your ownb

• Directed and supervised team of 15 employees in daily operations.
• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Tracked progress on projects and provided timely feedback to staff members.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Monitored employee productivity levels on a regular basis to identify areas of improvement.
• Evaluated employee performance through periodic reviews and documented results accordingly.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Reviewed reports from subordinate staff members before submitting them to senior management.
• Monitored employee productivity to provide constructive feedback and coaching.
• Complied with company policies, objectives and communication goals.
• Coordinated employee schedules according to shift changes and availability.
• Reviewed completed work to verify consistency, quality and conformance.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Identified and corrected performance and personnel issues to reduce impact to business operations.
• Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
• Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
• Coached staff members to develop long-term career goals.
• Evaluated processes and employee strengths to realign workflows with changing business demands.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Set specific goals for projects to measure progress and evaluate end results.
• Monitored operations and reviewed records and metrics to understand company performance.
• Audited company's legal documents to verify compliant policies and procedures.
• Conducted initial assessments of parolees to determine risk and needs.
• Monitored compliance with court orders, conditions of release, and behavior in the community.
• Developed and implemented individualized treatment plans for parolees.
• Investigated violations of parole or probation conditions and took appropriate action when necessary.
• Provided guidance and assistance to parolees regarding job searches, housing, education, counseling, healthcare services, and other areas of need.
• Maintained detailed case notes on each parolee's progress towards goals.
• Collaborated with local law enforcement agencies in investigations related to criminal activities by parolees.
• Advised family members on how best to support their loved ones during the period of supervision.
• Assessed risks posed by a particular offender before granting permission for them to travel outside the jurisdiction.
• Visited homes or workplaces of those under supervision to ensure they are abiding by all rules set forth by the court system.
• Enforced sanctions such as fines or jail time when offenders violate terms of their release.
• Attended regular meetings with department heads to discuss caseloads and any relevant policy changes.
• Participated in training sessions designed to enhance knowledge about current practices in the field.
• Provided referrals for mental health services when necessary for improved rehabilitation outcomes.
• Served as a liaison between corrections departments and community organizations that provide re-entry programs for former inmates.
• Assisted with case completion by conducting office, home and employment visits to ensure adherence to legal requirements.
• Counseled adult felony offenders with legal, substance abuse, mental health, employment and personal problems.
• Arrested and transported probationers and parolees in violation to ensure compliance with court protocol.
• Offered transitional services for program offenders and referral to appropriate community agencies and organizations.
• Provided ongoing training to address staff needs.
• Established and enforced clear goals to keep employees working collaboratively.
• Maintained positive working relationship with fellow staff and management.

Promoted the rule of law and human rights in Iraq and fosters capable and strong international partnerships in the fight against transnational crime, corruption, and terrorism

Supported the U.S. Department of Justice (DOJ) in providing specialized training, advisory and mentoring services to Iraq under the Criminal Division’s International Criminal Investigative Training and Assistance Program (ICITAP).

Executed programs and services such as prisoner case management (managing high risk detainees) that includes documenting behavior, visiting, and institutional associations. Demonstrated an excellent understanding of processes for developing correctional agencies from the ground up and developing relevant policies and procedures.

• Plan, develop, and implement programs, policies, and procedures that result in the effective sharing of information across the foreign governments while protecting intelligence and law enforcement sources and methods, operational equities, and privacy.
• Coordinated all ICITAP funded corrections funded activities including, but not limited to; ICITAP technical contributions and preparation and execution of short-term and long-term training/event schedules.
• Submitted weekly reports on progress of ICITAP Training progress to JFK War fare. Intelligent center and US Secretary of Defense Condoleezza Rice.

Maintained United States Top secret clearance.