Kamila Silver
West Palm Beach,FL
Summary
Professional retail leader with strong background in driving sales, enhancing customer experiences, and optimizing store operations. Adept at fostering team collaboration, adapting to changing needs, and consistently delivering results. Skilled in inventory management, staff training, and strategic planning. Reliable and highly focused on achieving organizational goals.
Overview
6
6
years of professional experience
Work History
Retail Sales Consultant
Comcast Xfinity
02.2024 - Current
- Exceeded sales goals by 120% utilizing exemplary customer service skills.
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
T-Mobile
T-Mobile
07.2019 - 02.2024
- Worked well in a team setting, providing support and guidance.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Cross-trained and provided backup support for organizational leadership.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Head Cashier
Home Depot
10.2018 - 02.2019
- Participated in regular inventory audits, ensuring accurate stock levels within the store.
- Streamlined cashier operations, resulting in reduced wait times for customers.
- Conducted employee evaluations, offering constructive feedback for continuous improvement.
- Managed high-volume rushes effectively while maintaining a professional demeanor under pressure.
Education
High School Diploma -
John I Leonard High School
Lake Worth, FL05-2018
Skills
- Decision-making
- Multitasking Abilities
- Critical thinking
- Conflict resolution
- Follow-up skills
- Team development
- De-escalation techniques
- Product sales
- Staff education and training
- Escalation management
- Fluent bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Consultant
Comcast Xfinity
02.2024 - Current
T-Mobile
T-Mobile
07.2019 - 02.2024
Head Cashier
Home Depot
10.2018 - 02.2019
High School Diploma -
John I Leonard High School
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