Brian Clement
Phoenix,AZ
Summary
Qualified Branch Manager with exceptional customer service and coaching sales abilities. Adept at developing and coaching a team of individuals to drive branch effectiveness and client experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Manager
JPMorgan Chase
12.2014 - Current
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Relationship Banker
JPMorgan Chase
11.2011 - 12.2014
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
Education
Bachelor of Science - Human Communication
Utah Tech University
St George, Utah05.2010
Skills
- Interviewing and Hiring
- Employee Development
- Sales Development
- Branch Operations Management
- Relationship Building and Management
- Coaching and Mentoring
Accomplishments
National Achieving Banker in 2013 and 2014.
Certification
Branch Manager Development Program 2023
Alumni of Branch Manager Development Series
Languages
Spanish
Professional Working
Affiliations
- Camping, Boating, and Outdoors
References
References available upon request.
Timeline
Branch Manager
JPMorgan Chase
12.2014 - Current
Relationship Banker
JPMorgan Chase
11.2011 - 12.2014
Bachelor of Science - Human Communication
Utah Tech University
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