Accumulated 30 years of industry experience, advancing from entry-level positions to shift management in three of six roles. ,Assumed managerial responsibilities in a temporary capacity, showcasing leadership abilities despite lack of formal recognition or salary adjustment. ,Obtained certification from Burger King and was in process of gaining certification from Jack in the Box until an injury and relocation interrupted career trajectory.
Work History
Shift Manager
Schlotzsky’s | 2020 - Current
Supervised daily operations to ensure efficient workflow and optimal customer service.
Trained and mentored team members on operational procedures and customer engagement techniques.
Implemented inventory management practices to minimize waste and maintain stock levels.
Coordinated staff schedules to ensure adequate coverage during peak hours and special events.
Trained and mentored new employees to maximize team performance.
Cooperated with coworkers to improve customer experience and manage storefront.
Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Shift management
1 Year 4 Months
Jack n box | 09.2003 - 01.2005
Oversaw daily operations, ensuring high standards of food quality and customer service.
Trained and mentored staff on operational procedures and customer engagement techniques.
Implemented inventory management practices, reducing waste and optimizing stock levels.
Shift leader
2 Years 7 Months
Popeyes | 01.2001 - 08.2003
Supervised daily operations to ensure compliance with safety and quality standards.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Prep Cook
Pizza Hut | 2018 - 2020
Prepared ingredients by chopping, slicing, and measuring to support kitchen operations.
Maintained cleanliness and organization of workstations to ensure food safety standards.
Assisted in food preparation for menu items following standardized recipes and procedures.
Operated kitchen equipment safely, including slicers, mixers, and ovens to enhance efficiency.
Collaborated with team members to streamline food prep processes during peak hours.
Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.