Brian Cooper
Kalamazoo
Summary
Dynamic Service Advisor at Denooyer Chevrolet with a strong work ethic and exceptional customer service skills. Expert in service scheduling and complaint resolution, fostering client rapport and enhancing customer retention. Proven ability to optimize technician workflow and deliver effective service recommendations, ensuring high levels of customer satisfaction.
Overview
25
25
years of professional experience
Work History
Service Advisor
Denooyer Chevrolet
07.2018 - Current
- Addressed customer questions and resolved issues with high effectiveness.
- Coordinated service appointments to optimize technician workflow and enhance customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Provided exceptional customer service by addressing inquiries and resolving concerns effectively.
- Utilized dealership management software to track service history and customer interactions accurately.
- Communicated maintenance recommendations clearly, fostering trust with customers regarding vehicle care.
- Developed strong relationships with customers, encouraging repeat business through personalized follow-ups.
Service Advisor
Seelye Ford Kalamazoo
04.2010 - 07.2018
Service Advisor
M&M Honda
02.2001 - 04.2010
Education
High School Diploma -
Comstock
Comstock , MiSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Listening skills
- Strong work ethic
- Service estimates
- Team player mentality
- Handling customer complaints
- Service recommendations
- Complaint resolution
- Price quoting
- Service scheduling
- Goal-oriented mindset
- Workflow management
- Performance goals
- Data processing
- Repairs scheduling
- Client rapport
- Quality control
- Customer retention
- Warranty claims process management
- Cost estimation
- Tech-Savvy
- Mechanical aptitude
- Calm under pressure
- Professional telephone demeanor
- Inbound call management
- Service upselling
- Calm and professional under pressure
- Work prioritization
Teamwork and collaboration
I specialize in diesels, transmissions, ev cars and hybrids and driveline and specialty cars
Timeline
Service Advisor
Denooyer Chevrolet
07.2018 - Current
Service Advisor
Seelye Ford Kalamazoo
04.2010 - 07.2018
Service Advisor
M&M Honda
02.2001 - 04.2010
High School Diploma -
Comstock