Brian Cullinane
Waltham,MA
Summary
Talented Intake Specialist offering 15 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
19
19
years of professional experience
Work History
Intake Coordinator
Walden Behavioral Care
2008.08 - Current
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Enhanced office productivity by handling high volume of callers per day.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Used systems such as KIPU, TIER, DocuSign, and Salesforce to enter data and collect signatures.
Mental Health Technician
Walden Behavioral Care
2005.11 - 2008.08
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Charted on each patient daily.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Assisted in development of therapeutic activities for patients.
- Collaborated closely with mental health professionals with treatment plan implementation.
Unit Coordinator
Walden Behavioral Care
2005.02 - 2005.11
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Coordinated and maintained referral sources related to admissions, discharges and follow up services to sustain daily census requirements.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Prioritized safe care for patients, staff and visitors.
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Communicated with patients, ensuring that medical information was kept private.
Education
Associate of Arts - Liberal Studies
Middlesex Community College - Bedford
Bedford, MA05.2013
High School Diploma -
Woburn High School
Woburn, MA06.2000
Skills
- Charting and Clinical Documentation
- Inquiry Requests
- Collecting Intake Information
- Workflow Processes
- Data Communications
- Online Systems
- Accurate Recordkeeping
- Patient Admission
- Patient Health Information Access
- Reading Comprehension
- Teamwork and Collaboration
- Medical Records Verification
Timeline
Intake Coordinator
Walden Behavioral Care
2008.08 - Current
Mental Health Technician
Walden Behavioral Care
2005.11 - 2008.08
Unit Coordinator
Walden Behavioral Care
2005.02 - 2005.11
Associate of Arts - Liberal Studies
Middlesex Community College - Bedford
High School Diploma -
Woburn High School
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