Laurie Clines
Marshfield,MO
Summary
Dynamic Intake Coordinator at Seasons Hospice with a proven track record in insurance verification and exceptional customer service. Enhanced patient satisfaction through meticulous data entry and relationship building, while ensuring compliance with HIPAA regulations. Recognized for expediting critical cases and fostering effective communication among healthcare teams.
Experienced with patient intake procedures and administrative coordination. Utilizes effective communication and organizational skills to enhance operational efficiency. Knowledge of healthcare documentation and patient service protocols, ensuring seamless processes and patient satisfaction.
Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Seasons Hospice
Springfield, MO
11.2022 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Enhanced office productivity by handling high volume of callers per day.
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
- Supported office staff and operational requirements with administrative tasks.
Registered Medical Assistant
Cox Health Systems
Springfield, MO
07.2001 - 10.2022
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Collaborated with the healthcare team to create personalized care plans for patients.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Streamlined office procedures for faster processing of insurance claims and patient paperwork.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Education
General Studies
Ozark Technical College
Springfield, MORegistered Medical Assistant - Medical Assistant
American Medical Technologists
10700 W. Higgins Road, Ste 150, Rosemont, IL 600182010
Skills
- Insurance verification
- Follow-up skills
- Multi-line phone systems
- Appointment scheduling
- Patient scheduling
- Cross-cultural sensitivity
- Confidentiality
- Charting and clinical documentation
- Multi-line phone operations
- Customer service
- Multitasking and organization
- Microsoft office
- Relationship building
- Data entry
- Phone and email etiquette
- Team leadership
- Documentation and control
- Motivational leadership
- Scheduling and calendar management
- Documentation and recordkeeping
- Policy and procedure modification
- Scheduling
- Schedule coordination
Certification
- RMA - Registered Medical Assistant
Timeline
Intake Coordinator
Seasons Hospice
11.2022 - Current
Registered Medical Assistant
Cox Health Systems
07.2001 - 10.2022
General Studies
Ozark Technical College
Registered Medical Assistant - Medical Assistant
American Medical Technologists