Brian Danner
Tallahassee
Summary
Operations Manager with extensive experience at Rentokil Initial, recognized for enhancing team performance and operational efficiency. Achieved significant profit increases through strategic planning and effective problem-solving. Expertise in employee relations and accountability, leading to improved customer satisfaction and service quality.
Overview
19
19
years of professional experience
Work History
Operations Manager
Rentokil Initial
01.2017 - Current
- Managed operations staff ensuring employee adherence to company policies and procedures.
- Enabled employees to assume ownership of responsibilities, fostering increased accountability and enhanced performance outcomes.
- Executed regular performance reviews, pinpointing areas for enhancement and formulating action plans to address them.
- Directed budgets strategically, consistently facilitating projects delivered on schedule and within budgetary parameters.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Branch Manager
A-One Pest Control
08.2006 - 01.2017
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Education
Juvenile Detention Academy - Criminal Justice
Valencia College
Orlando, FLNPMA Pollinator Awareness
NPMA
Antimicrobial And Disinfectant
NPMA
Termite
Sentricon University
CPCO, Termite, Lawn ,Fume & Pest Control
Department of Agricultue
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Operational efficiency
- Employee relations and conflict resolution
- Planning and implementation
Timeline
Operations Manager
Rentokil Initial
01.2017 - Current
Branch Manager
A-One Pest Control
08.2006 - 01.2017
Juvenile Detention Academy - Criminal Justice
Valencia College
NPMA Pollinator Awareness
NPMA
Antimicrobial And Disinfectant
NPMA
Termite
Sentricon University
CPCO, Termite, Lawn ,Fume & Pest Control
Department of Agricultue
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