Brian DeGray
Rosharon,TX
Summary
Project management professional committed to delivering project excellence. Proven track record of managing complex projects and ensuring timely delivery. Known for strong team collaboration and adaptability to evolving project requirements. Skilled in strategic planning, resource allocation, and effective communication. Currently pursuing a Bachelor's in Cybersecurity Technology at LSU.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Project Management Specialist
Lowe’s
02.2024 - Current
- Oversee end-to-end project delivery across multiple concurrent initiatives using WBS methodologies, establishing scope, timelines, and resource allocation to ensure consistent on-time execution
- Direct cross-functional teams of 5 to 10 members across departments, delegating tasks and monitoring milestones to deliver projects on time and within budget
- Monitor and analyze project performance metrics to detect variances early, implementing corrective actions that measurably improved project completion rates
- Established stakeholder alignment by communicating project goals, risks, and change management updates to internal teams, clients, and vendors throughout the project lifecycle
- Maximize resource utilization by strategically coordinating personnel, equipment, and materials, reducing project delays and improving scheduling efficiency
- Execute thorough project closeouts including lessons learned documentation and post project evaluations, translating findings into actionable improvements for future initiatives
- Streamlined operations by diagnosing workflow inefficiencies and applying best practices to improve consistency across all project phases
Customer Specialist II
Best Buy
10.2019 - 02.2024
- Elevated customer satisfaction scores by 15% and cut average handling time by 10% through targeted workflow optimization and a full redesign of service delivery processes
- Built and delivered comprehensive onboarding assistance tools for 20+ new hires covering products, systems, and service standards.
- Strengthened customer retention by engineering service recovery strategies that boosted loyalty by 10% and reduced complaint escalations by 8%
- Examined large datasets to surface trends and improvement opportunities, converting data into actionable insights that shaped operational strategy and decision-making
- Managed work order creation, parts procurement coordination, and remote troubleshooting for TVs and appliances, eliminating unnecessary technician dispatches and lowering service costs
- Improved operational transparency by engineering custom database queries and reporting tools that streamlined performance tracking and informed resource planning decisions
- Uphold warranty coverage verification and policy compliance standards while maintaining precise customer case documentation across CRM systems
- Took ownership of complex customer escalations, partnering with internal teams to drive thorough resolutions and uphold service quality standards
- Geek Squad
Sony Technology Advisor
Best Buy
Pearland, TX, USA
09.2016 - 10.2019
- Advised customers on product selection and technical specifications using a consultative selling approach, consistently surpassing individual sales targets
- Delivered expert setup, operational guidance, and troubleshooting support across the full Sony product ecosystem, driving customer confidence and repeat business
- Oversaw inventory operations including receiving, stocking, tracking, and reconciliation to sustain optimal stock levels and prevent supply disruptions
- Administered sales transactions, payment systems, and customer record management within retail management platforms, ensuring accuracy and compliance
- Executed data extraction, cleaning, and validation workflows to support quality assurance and strengthen the accuracy of performance reporting
- Assessed training program effectiveness through performance data analysis, pinpointing knowledge gaps and recommending targeted development interventions
- Maintained comprehensive expertise across Sony technologies and competitor offerings, earning a reputation as a go-to resource for informed product recommendations
Home Theater Sales Consultant
Best Buy
Pearland, TX, USA
10.2014 - 09.2016
- Performed in-depth needs assessments evaluating room layout, budget, and use case requirements to design custom home theater solutions tailored to each client
- Produced tailored system proposals detailing equipment recommendations, installation considerations, and total cost of ownership to support confident purchasing decisions
- Showcased audio and video equipment capabilities and translated complex technical specifications into accessible language for diverse customer audiences
- Outpaced monthly revenue targets by up to 25% using product expertise and strategic customer engagement
Education
Bachelor of Science - Cybersecurity Technology
Louisiana State University
Baton Rouge, LA05-2027
Associate of Science - Computer Science
Houston City College
Houston, TX01-2014
Skills
- Project Planning & Scheduling
- Risk Management
- WBS Methodologies
- Process Improvement
- Salesforce
- Zendesk
- Microsoft Office Suite
- Google Workspace
- Database Query Development
- Technical Troubleshooting
- Data Analysis & Reporting
- Performance Metrics
- Stakeholder Communication
- Cross-Functional Team Leadership
- Training & Development
Accomplishments
- Sales & Customer Service Excellence Award - Recognized for exceeding performance goals, delivering exceptional customer experiences, and demonstrating strong product knowledge in consumer electronics and technical support roles.
- High Attachment Sales Recognition — Awarded for increasing accessory, protection plan, and smart-home attachment sales.
- Technical Support Achievement Recognition - Awarded for efficient troubleshooting, customer satisfaction, and consistent support excellence as a Geek Squad Specialist.
- Project Coordination & Team Leadership Award - Acknowledged for successfully managing service projects, improving workflow efficiency, and maintaining strong communication with customers, vendors, and team members at Lowe's.
Certification
- Geek Squad Certified Technician, Badge# 216765
- Sony Product Training Certifications
- CompTIA A+
Timeline
Project Management Specialist
Lowe’s
02.2024 - Current
Customer Specialist II
Best Buy
10.2019 - 02.2024
Sony Technology Advisor
Best Buy
09.2016 - 10.2019
Home Theater Sales Consultant
Best Buy
10.2014 - 09.2016
Bachelor of Science - Cybersecurity Technology
Louisiana State University
Associate of Science - Computer Science
Houston City College
Core Competencies
Project Planning & Scheduling • Resource Allocation • Risk Management • Milestone Tracking • WBS Methodologies • Process Improvement • Salesforce • Zendesk • HubSpot • IMS • Microsoft Office Suite • Google Workspace • Database Query Development • Technical Troubleshooting • Data Analysis & Reporting • Performance Metrics • Stakeholder Communication • Cross-Functional Team Leadership • Training & Development