BRIAN DONALDSON
Rancho Cucamonga,USA
Summary
Aspiring professional with a strong background in delivering exceptional customer service and managing high-volume environments, consistently ensuring guest satisfaction. Expertise in student outreach and engagement, supported by a proven track record in organizing and leading campus tours that provide valuable insights to prospective students while enhancing the institution's image. Strong communication and problem-solving skills thrive in fast-paced settings, fostering team collaboration and driving impactful results. Recognized for adaptability and the ability to excel in dynamic environments, contributing positively to team objectives and organizational success.
Overview
6
6
years of professional experience
Work History
Front of House Employee
My NY Pizza Sports Bar and Pizzeria
Rancho Cucamonga, CA
05.2024 - Current
- Delivered exceptional customer service to enhance guest experiences and satisfaction.
- Managed front-of-house operations, ensuring smooth workflow during peak hours.
- Trained new employees on service standards and operational procedures.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Assisted with delivering food, filling beverages, and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
Student Ambassador
University of Mary
Bismarck, ND
01.2024 - 12.2024
- Facilitated campus tours for prospective students, enhancing engagement and interest in enrollment processes.
- Assisted in organizing outreach events, promoting academic programs to diverse student populations.
- Provided information on admissions criteria and application procedures, ensuring clarity and understanding for applicants.
- Contributed to a welcoming campus environment by actively participating in orientation programs and serving as a mentor to new students.
- Coordinated follow-up communications with potential students to maintain engagement throughout the enrollment journey.
Missionary
NET Ministries
New Albany, IN
08.2022 - 05.2023
- Served as one of over one hundred and twenty missionaries, bringing middle school and high school-aged youth closer to Jesus.
- Worked with six churches, two middle schools, and a high school in the New Albany, Indiana area.
- Duties included assisting at youth nights, planning outreach events, making phone calls to spread awareness for said events, sitting at lunch tables to engage the youth, and conducting bible studies.
Server
Texas Roadhouse
Rialto, CA
02.2022 - 04.2022
- Duties included waiting tables (we were expected to use a particular vocabulary to help aid the customers in their decisions), and food running (servers were expected to be team players because the restaurant did not have designated food runners).
Server
Spaggi's
Upland, CA
06.2020 - 07.2021
- Worked as a server for catering events.
- Duties included setting up for events (tables, place settings, tents for food prep, etc.), waiting tables, food prep, and taking down for events.
- After 4 months as a server, I was also made a driver for the catering vans.
Education
Bachelor of Arts - Psychology
California State San Bernardino
San Bernardino, CA05-2027
Skills
- Strong work ethic
- Problem-solving
- Multitasking and organization
- Clear communication
- Social perceptiveness
- Critical thinking
- Food Service Skills:
- Student engagement
- Community outreach
- Event planning
- Recruiting strategies
- Technical assistance
- Student Ambassador Skills:
Accomplishments
- Tenor section leader of Rancho Cucamonga High School Chamber Singers (2018-2022)
- Junior Captain for Rancho Cucamonga High School Mock Trial (2020-2021)
- Captain for Rancho Cucamonga High School Mock Trial (2021-2022)
- 2nd Place County Regional Champion for San Bernardino County Mock Trial (2019-2020)
- 1st place for the Western District of San Bernardino County Mock Trial (2019-2020)
- St. John Paul Youth Award for the Diocese of San Bernardino (2020)
- High school NHS membership
- Served as a missionary for one year in the United States
- Awarded scholarship to sing for the University of Mary Cappella Choir as a tenor II