Brian Donovan
Wellsville,OH
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Modivcare
Charleston, WV
04.2025 - 02.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed scheduling and coordination of transportation services for clients' needs.
- Assisted in training new staff on customer service protocols and company policies.
- Facilitated efficient resolution of complaints by collaborating with cross-functional teams.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
QUALITY ASSURANCE
National General
05.2004 - 06.2024
- Performed quality checks on products to ensure they met company standards.
- Collaborated with cross-functional teams to identify quality issues and implement solutions.
- Conducted audits on internal processes to ensure compliance with quality standards.
- Provided feedback to development teams on areas for improvement.
- Participated in continuous improvement initiatives to enhance product quality.
Education
High - General Studies
Wellsville
01.1995
Skills
- Analysis, To complete
- Documentation, To complete
- Timelines, To complete
- Reports, To complete
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Microsoft outlook
- Call center operations
- Follow-up skills
- Call management
- Product knowledge
- Appointment scheduling
- Administrative support
- Microsoft Office Suite
ABOUT ME
- I have a drivers license
- I have management experience: 1 years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Modivcare
04.2025 - 02.2026
QUALITY ASSURANCE
National General
05.2004 - 06.2024
High - General Studies
Wellsville