Open To Work
Jessika Jehi
Riverside,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
United Healthcare Services Inc.
11.2022 - Current
- Answering calls and responding to inquires of members, patients, providers, medical facilities, and all customers
- Utilizing member’s electronic chart to provide benefit and eligibility details, referrals to providers, and authorization requirements.
- Examining behavioral health insurance claims to corroborate the accuracy of the filing and determine payouts and reimbursement.
- Remote
Tutor
Total Education Solutions
Sacramento, CA
01.2020 - 05.2022
- Tutored different Science and Art subjects to elementary, middle-school, high-school, and college
- Provided student-centered learning to assist students in achieving academic success, strengthening their learning and critical skills, and gaining self-esteem
- Offered various resources and tools to aid the students in learning the subject matter and attaining academic excellence
Customer Service Representative
Cofiroute USA
Corona, CA
09.2020 - 04.2022
- Worked at the 91 Express Lanes call center
- Assisted callers with opening an account, managing existing account, and paying a violation
Customer Service Representative
Employment Development - Department
CA
07.2020 - 02.2021
- Interacted with claimants to handle their unemployment insurance concerns and inquiries related to pending or potential payments.
- Advised callers on utilizing the Unemployment Insurance online portal to file a claim or to manage existing claims.
- Examined claims to become knowledgeable of the appropriate level of assistance customers require and learn how to better serve them.
- Processed information to complete administrative tasks, training, and other functions necessary to keep the flow of the work.
College Tutor
California Baptist University
Riverside, CA
09.2016 - 05.2019
- Tutored different subjects to graduate and undergraduate students related to Chemistry, Biology, Mathematics, Statistics, and Public Health
- Utilized various teaching techniques to ensure that students successfully comprehend the subject matter
- Evaluated students on a continuing basis, through paper-based exams, online assessments on Blackboard, drop quizzes, and homework assignments, to assess their progress
- Directed students to be able to critically evaluate scientific literature and write a scientific paper.
- Mentored students utilizing high professional standards, outstanding communication skills, and commitment to providing the finest Public Health-focused education.
Education
Master of Public Health - Healthcare Policy and Administration
California Baptist University
12-2019
Bachelor of Science - Health Sciences
California Baptist University
04-2016
Associate Degree - Math and Science
Riverside Community College
01-2014
Skills
Operated and maintained computer systems to ensure optimal performance
Utilized Microsoft Office applications to assist in document creation and data management Supported team members in organizing presentations and reports Aided in maintaining accurate records and schedules
Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
Oversaw administrative operations to enhance organizational efficiency
Assisted in delivering educational content to students Supported classroom management and student engagement initiatives Facilitated learning activities to enhance student understanding
Conducted comprehensive research to gather relevant data and insights
Conducted comprehensive statistical analysis to inform data-driven decision-making
Executed comprehensive data analysis to derive actionable insights
Assisted teams in developing effective communication strategies Supported colleagues in conflict resolution to foster a collaborative environment Contributed to team-building activities to enhance group dynamics
Facilitated effective communication strategies to enhance team collaboration
Supported team members by actively listening to concerns and providing constructive feedback Facilitated open communication to foster a collaborative work environment Assisted in resolving conflicts to maintain team cohesion
Facilitated effective communication through active listening techniques
Executed comprehensive problem-solving strategies to identify and resolve operational challenges
Collaborated with team members to complete projects on schedule Assisted colleagues in problem-solving to enhance group performance Supported team initiatives to achieve shared goals
Cultivated a proactive approach to continuous learning and professional development
Certification
Medical billing
Languages
English
Full Professional
Timeline
Customer Service Representative
United Healthcare Services Inc.
11.2022 - Current
Customer Service Representative
Cofiroute USA
09.2020 - 04.2022
Customer Service Representative
Employment Development - Department
07.2020 - 02.2021
Tutor
Total Education Solutions
01.2020 - 05.2022
College Tutor
California Baptist University
09.2016 - 05.2019
Master of Public Health - Healthcare Policy and Administration
California Baptist University
Bachelor of Science - Health Sciences
California Baptist University
Associate Degree - Math and Science
Riverside Community College